1 Year Premium Upgrade

Looking to upgrade? We’ve got you covered!

If you’ve purchased a product directly from Arendal Sound⁽¹⁾ and want to upgrade within 365 days of your purchase, we’re excited to offer you a smooth and flexible upgrade program.

Here’s how it works:

Contact Us First:
Reach out to our A-team at sales@arendalsound.com to verify your details and ensure everything is aligned for your upgrade.

Place Your Order:
Once verified, you can order your new speakers from our web store, and we’ll ship them to you promptly.

Test the New Speakers:
When your new speakers arrive, you’ll have 60 days to audition them and A-B test them against your current setup. This allows you to make a fully informed decision. If you are near the end of your 1-year window, we will extend your return window to cover the 60-day audition.

Return the Old Speakers:
After the 60-day audition period, if you decide to keep the upgrade, prepare your old speakers for return. Contact us, and we’ll arrange an easy pick-up. Please ensure the returned products are in the same condition as when they arrived, with all original materials and packaging⁽²⁾. We recommend taking photos of the product before shipping it back. Our carrier will typically collect the product within 1 or 2 days. Once the return is received at our warehouse, we will inspect it, which can take 7-10 days.

Receive Your Refund:
After inspection, if everything is in good condition and no parts are missing, we will issue a refund to your original payment method. Note that shipping and handling fees will be deducted directly from your refund. To keep the upgrade program accessible, we charge only 20% of your original product value for shipping and handling.

Example Upgrade Cost:
For instance, if you’re upgrading from a $999 product to a $2499 product, you will be charged $199 for shipping and handling. The price difference for the new product is $1500, so your total cost will be $1699. The $199 will be deducted from your refund for the original product, meaning you’ll get back $800. Try getting that much back in the secondary market! We want YOU to grow with US!

Program Eligibility:
The upgrade program is available in mainland Europe, Norway, Switzerland, the UK, and the contiguous US.
Customers are limited to a total of three upgrades.

Important Notes:

⁽¹⁾ Outlet items and secondhand products are excluded from this program.

⁽²⁾Products must meet the same terms and conditions as our 60-Day Audition Period: they must be in mint condition with all original accessories and packaging.