If you want to upgrade your existing product bought directly from Arendal Sound, we will be happy to offer you a smooth and flexible upgrade program within the first 365 days of your purchase.
It is straightforward. Contact our advisory team at firstname.lastname@example.org so we can get everything aligned with your upgrade. We will help you with the best product possible for your system and place a new order for you. We handle everything, including the return.
We will start investigating your return upon arrival at our warehouse, but we kindly ask for some patience during this process. The estimated process time is 7-10 days. We will process your new upgrade order with our carriers when the return is thoroughly checked and accepted and with payment arranged ahead (to avoid delays).
To make it as accessible and foreseeable as possible for you, we will be charging 15% only on your initial order value, which will cover some of our shipping expenses back and forth, including warehouse handling — no further costs for you.
For example, if you want to upgrade from a $999 product within 365 days to a $2499 product, you will be charged $149 in shipping and handling, plus the difference on the new product, which is $1500 — a total $1649 for the upgrade. We require to use our carriers on our end.
The upgrade program is valid for first-time buyers only, and for the European mainland, the UK, and USA markets. Products must fulfill the same terms and conditions we have for our 60 Days Audition Period, where the product must be in mint condition, including all original accessories and packaging.
We have a limit of three upgrades per customer. 1 Year Premium Upgrade is valid for all orders from April 1st, 2022.
WANT TO UPGRADE?
Get in touch with our advisory team at email@example.com today!