Privacy Policy

This policy explains how Arendal Sound handles your personal data when you visit arendalsound.com, buy from our shop, join the Arendal Club or contact us.

Who is responsible

Arendal Sound International AS, Industritoppen 6C, 4848 Arendal, Norway (organisation number 925 026 832) is responsible for your personal data.

If you buy from us in the United States, the seller is Arendal Sound USA Ltd., 1603 Capitol Avenue, Suite 413A #2863, Cheyenne, Wyoming 82001, USA, which is also responsible for the data of your order.

Contact us about your data at sales@arendalsound.com or at the postal address above.

What we use your data for

• Running the website. We use your IP address, browser and device details and the pages you visit to deliver the website, keep it secure and count visits. Visits are counted with Matomo, without cookies and with shortened IP addresses. Legal basis: our legitimate interest in a secure website and in knowing how it is used. We keep this data only as long as these purposes need it.
• Cookies you allow. Statistics, preference and marketing cookies run only with your consent (see Cookies below). We keep this data until you withdraw your consent or the cookie expires.
• Orders, payment, delivery, warranty and returns. We use your name, addresses, email, phone number and order and payment details. Legal basis: our contract with you, and our duty to keep accounting records. We keep order data for the warranty period and as long as bookkeeping law requires.
• Shop account and Arendal Club. We use your login details, profile and, in the Club, what you post. Legal basis: our contract with you. We keep it until you delete your account.
• Customer service. When you email, chat, call or message us, we use your contact details, what you tell us and your order details. Legal basis: our contract with you, or our legitimate interest in answering you. We keep it as long as needed to help you and to handle related claims.
• Newsletter and marketing emails. We email people who signed up, and customers about products similar to what they bought, as Norwegian marketing law allows. Legal basis: your consent, or our legitimate interest for customers. Every email has an unsubscribe link, and we stop when you use it.
• Reviews. After a purchase we may invite you to review us on Trustpilot. Legal basis: our legitimate interest in honest feedback. You can ignore or decline the invitation.
• Forms, applications and competitions. We use what you send us through our forms, job and ambassador applications and giveaways. Legal basis: steps you ask us to take, or your consent. We keep it until your request, the recruitment or the competition is finished, unless you agree that we keep it longer.
• Partner referrals. If you come to us through a partner's link and allow marketing cookies, we record the referral so the partner can be paid. Legal basis: your consent; the payment record is kept as long as bookkeeping law requires.
• Legal duties and claims. We use the data needed to meet legal obligations and to establish or defend legal claims.

Most of this data comes from you. We also receive order, payment and delivery details from payment and delivery companies, and referral details from partners whose links you followed.

Where we rely on legitimate interest, you can object at any time. You do not have to give us personal data, but we cannot sell to you, deliver or answer you without the details those tasks need.

Cookies

Necessary cookies, such as those for your cart, your login, security and your cookie choice, are always on. Everything else runs only after you agree in the cookie banner:

• Preferences: Trustpilot review widgets.
• Statistics: Google Analytics.
• Marketing: Meta (Facebook and Instagram), Google Ads, OpenAI, Klaviyo, ThoughtMetric, Awin and our partner referral tracking.

You can change or withdraw your choice at any time with Cookie settings at the bottom of every page. The banner's Details tab lists each cookie with its provider, purpose and duration.

Our chat loads only when you click a chat button. When a page shows a YouTube or Vimeo video or a map, your browser contacts that provider, which receives your IP address; YouTube videos use YouTube's privacy-enhanced mode.

Who receives your data

We do not sell your personal data. We share it only as needed with:

• providers that work for us: hosting and IT, our business and accounting system, email and newsletter services, customer service and chat tools (including an AI assistant that drafts replies for our staff), forms and competition tools, and analytics and advertising partners (only with your consent);
• payment providers and delivery companies, to complete your order;
• Trustpilot, if you write a review;
• authorities, when the law requires it, and a buyer of our business, who must respect this policy.

Providers that work for us may use your data only on our instructions. Payment providers (such as Klarna, PayPal and Affirm) and Trustpilot are responsible for their own use of your data, including any credit check when you choose to pay later.

For our Facebook and Instagram pages, and for the Meta Pixel when you allow marketing cookies, Meta Platforms Ireland Ltd. and we are jointly responsible for collecting the data and passing it to Meta. Meta is responsible for what happens after that; see Meta's Privacy Policy.

Data sent outside Europe

Some of our providers are in the United States or other countries outside the European Economic Area. We send data there only with the protection EU law requires: the EU–US Data Privacy Framework, an EU adequacy decision for the country, or the European Commission's Standard Contractual Clauses. You can ask us for a copy of the safeguard that applies.

Your rights

You can ask us to show you the data we hold about you, correct it, delete it, limit how we use it, or give it to you in a machine-readable format. You can object to our use of it, and you can always object to direct marketing. Where we rely on consent, you can withdraw it at any time; this does not affect what we did before.

Write to sales@arendalsound.com. It is free, and we answer within one month. We may ask you to confirm who you are.

You can also complain to the Norwegian Data Protection Authority, Datatilsynet, or to the data protection authority where you live.

We do not make decisions about you by automated means alone. A payment provider may do so for its own credit check if you choose to pay later.

Security

We protect your data with technical and organisational measures such as encrypted connections and limited access. Card details go directly to our payment providers and never reach our servers.

Children

Our website is not aimed at children under 16, and you must be 18 to buy from us. If you believe a child has given us personal data, contact us and we will delete it.

US residents

If you live in a US state with a consumer privacy law, such as California:

• In the last 12 months we collected identifiers (such as name, email, address and IP address), customer and order records, purchase history, website activity and approximate location, and, from applicants, professional information. We collect them from you, from your device and from our payment, delivery and advertising partners, for the purposes listed above.
• We do not sell personal information. If you allow marketing cookies, details of your visit are shared with advertising partners such as Meta and Google, which some state laws call sharing or targeted advertising. To opt out, open Cookie settings and leave marketing cookies off.
• You can ask to know, correct or delete your personal information, and to opt out of sharing, by writing to sales@arendalsound.com. An authorised agent may ask for you with your written permission. We will confirm your identity first, and we will not treat you differently for using these rights.

Changes

We update this policy when the way we use data or the law changes. The date at the top shows the current version.