Frequently asked questions

If you don't find your answer here please contact us. Our support team will answer all your questions.

Track & Trace

You will receive an email delivery confirmation including tracking information once your order has been dispatched.

NOTE: Please check your SPAM filter before contacting us if you have not yet received any shipment notifications by email.

DAP Service – Global customers

VAT and customs are excluded for shipments outside the DDP countries, where taxes will be handled by the carrier of our choice. Shipping is arranged at your address, including insurance. This is called DAP, Delivered at Place.

The carrier will apply local handling fees such as duties and taxes for your country when clearing consignments through customs. There may be a smaller handling fee from the carrier in the import process. Arendal Sound can not be held responsible for any customs charges.

Shipments

We offer the best possible shipping of your order with our choice of carrier. If you place your order within 09.00 locally on a regular business day, we will be able to ship the order the same day (extraordinary exceptions may occur due to Covid).

Normal shipping lead times in Europe are 1-5 days depending on where you live, and 3-4 days for shipments outside Europe (Express).
For shipments outside the EU, it may take up to one day extra to process necessary export documents.

Please contact us for a shipping quote if your country is not listed in our shipping destinations in the shopping cart.

What types of payment are accepted?

Depending on where you live, we accept select credit cards, bank wire transfers, Klarna and Paypal.

If I order a backordered item, am I charged immediately?

Yes, as this is the only way to lock-in an order as we have a first-come-first-served policy.

Do I have to pay extra import fees when purchasing your speakers?

While we cover VAT fees in the EU, UK, Norway, and the US, there may be other import or handling fees depending on your country. Please reach out and ask!

Support