Frequently asked questions

If you don't find your answer here please contact us.

What types of payment are accepted?

Depending on where you live, we accept select credit cards, bank wire transfers, Klarna, Affirm, and Paypal.

Do I have to pay extra import fees when purchasing your speakers?

It will depend on the country you are from.

We offer all-inclusive pricing, with shipping, VAT, customs fees and duties to the following countries: Norway, EU mainland, UK, Switzerland, contiguous USA, Canada, Australia, Israel, Indonesia, Malaysia, Singapore and Taiwan.

Orders from countries outside this list will be handled excluding taxes and customs fees/duties. Those will be charged by the carrier before the order is delivered.

If I order a backordered item, am I charged immediately?

Yes, as this is the only way to lock-in an order as we have a first-come-first-served policy.

Track & Trace

You will receive an email delivery confirmation including tracking information once your order has been dispatched.

NOTE: Please check your SPAM filter before contacting us if you have not yet received any shipment notifications by email.


We offer the best possible shipping of your order with our choice of carrier.

Normal shipping lead times in Europe and the US are 2-5 business days depending on where you live, and 3-7 business days for international shipments.
For shipments outside the EU/US, it may take up to one day extra to process necessary export documents.

Please contact us for a shipping quote if your country is not listed in our shipping destinations in the shopping cart.

Global customers

International orders outside our "all-inclusive-pricing" countries (Norway, EU mainland, UK, Switzerland, Canada, Australia, Israel, Indonesia, Malaysia, Singapore,Taiwan) will be handled exluding taxes and customs fees/duties.

Those taxes and customes fees/duties will be processed by the carrier and charged before your order is delivered. Arendal Sound can not be held responsible for any customs charges.