Terms & Conditions

VAT AND TAXES

DDP service – VAT/Taxes included

Delivered Duty Paid, DDP, is a service we provide for our customers in given countries in the world to make the ordering process as seamless and smooth as possible without any unforeseen costs to your order.

DDP services includes the following, all-inclusive;

We currently offer DDP delivery service to the following countries/areas;

These areas are called “DDP countries”. 

We can sell VAT free to EU companies with valid VAT numbers. Please contact sales@arendalsound.com.

DAP service – Global customers

VAT and customs are excluded for shipments outside the DDP countries, where taxes will be handled by the carrier of our choice. Shipping is arranged at your address, including insurance. This is called DAP, Delivered at Place. 

The carrier will apply local handling fees such as duties and taxes for your country, when clearing consignments through customs. There may be a smaller handling fee from the carrier in the import process. Arendal Sound can not be held responsible for any custom charges.

SHIPMENTS

We offer the best possible shipping of your products. If you place your order within 09.00 CET on a regular business day we will be able to ship the order the same day (extraordinary exceptions may occur). 

Normal shipping lead times in Europe are 1-5 days depending on where you live, and 3-4 days for shipments outside Europe (Express).

For shipments outside the EU, it may take up to one day extra to process necessary export documents. 

Please contact us for a shipping quote if your country is not listed in our shipping destinations in the shopping cart.

TRACK & TRACE

You will receive an email delivery confirmation including tracking information once your order has been dispatched. All orders ship from our warehouse in the Netherlands. This will also be shown by the online tracking service.

NOTE: Please check your SPAM filter before contacting us if you have not yet received any shipment notifications by email.

DELIVERY TERMS

Our shipments are insured until you sign the delivery papers. When you receive your product, you will be asked to sign that the product is delivered to you in perfect condition. It is very important that you check the box for any damages before you sign the papers. 

Remember, you are the responsible party after signing the papers. If there are any damages on the box such as rips, dents, etc, please ask the courier to wait while you check the product inside the box, before you sign the consignment note. You must comment on any damages on the shipping papers, even if it is only the carton that is damaged. If you do not make a comment, we likely can’t hold the transporter responsible for the damage.

If you discover any damage after unpacking that may have been caused by transportation, we request you contact us immediately and if possible, send a photo of the damage to sales@arendalsound.com.

RETURN PROCEDURES

In order for a return to be valid within our return policies, it must be dispatched within the time period that starts running when you receive (when the first delivery attempt was made or when the package was ready for pick up) your order.

Please note; The 60 day Buy & Try offer is open to all customers buying as private individuals and does not extend to commercial entities, or individuals buying on behalf of commercial entities.

The 60 days Buy & Try offer does not extend to any customer that has already used the offer 3 times, or has previously returned a product and then buys the same product again (regardless of finish).

Both product and packaging must be complete and in the same condition as when you received them. Returns that do not fulfill those requirements will be shipped back at the customer’s expense, or we will deduct a percentage of the refund. The returned goods will be closely checked for completeness and possible damages before we make the refund.

Damages on returned products

If the product(s) you are returning are damaged in any way, please take pictures of scratches, dents, and other damages and send them to us in advance. We will charge you for the damages and labor costs related to checking the product if there are damages. Our hourly rates are EUR 79,- + taxes.

Custom charges for non-DDP shipments are not refundable and you will need to apply directly with the local customs in the original destination country to get a tax refund.

Please contact sales@arendalsound.com in advance regarding any returns to be accepted and Arendal Sound will handle all returns with our carrier, from our side.

RETURN COSTS

Europe

If you want to return a product within our return policies, we are making this easy for you. Instead of stating return costs in case by case for each customer, we are offering a fixed price for everyone. The return costs are calculated by 10% of the product price, with a minimum of €49 and a maximum of €199. No matter the product size and weight. We do not refund shipping fees if any.

We require that we use our choice of carrier so we can handle the VAT refund for your return. This will be your cheapest and most convenient way for you, we promise. If you for some reason are sending the product back via your own choice of carrier, we will not be able to deduct the customs fees (if any).

Global

For return costs, please get in touch with us for an individual quote. 

For tax/vat refunds under DAP orders, you will need to apply for a refund from your local government after you have sent us your return. 

USA & Canada

If you want to return a product within our return policies, we are making this easy for you. Instead of stating return costs in case by case for each customer, we are offering a fixed price for everyone. The return costs are calculated by 15% of the product price, with a minimum of $99. No matter the product size and weight.

We require that we use our choice of carrier so we can handle the VAT refund for your return. This will be your cheapest and most convenient way for you, we promise. If you for some reason are sending the product back via your own choice of carrier, we will not be able to deduct the customs fees (if any).

Order cancellations

If you cancel your order after we have processed and fulfilled your order, we will keep the same regulations as for normal returns where we will deduct the same costs for your refund. If you have made the order and we have fulfilled it, we encourage you to receive it and test the product and then take the decision. 

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