VAT AND TAXES
All prices at arendalsound.com are excluding taxes and will be handled by our carrier which will apply local handling fees when clearing consignments through customs. There may be handling fees from the carrier in the import process. Arendal Sound can not be held responsible for these.
We offer the best possible shipping of your products by DHL Express. If you place your order within 10.00 CET regular business days we will be able to ship the order the same day (extraordinary exceptions excepted). With Express shipping we expect world wide delivery within 2-4 days.
TRACK & TRACE
You will receive a delivery confirmation including tracking information once your order has been dispatched. Please check your SPAM filter before contacting us if you have not yet received any shipment notifications by email.
Our shipments are insured and until you sign the delivery papers, we are the responsible party. When you receive your new product from Arendal Sound, please check to ensure there is no damage. If you discover any damage after unpacking that may have been caused by transportation, we request you contact us immediately and if possible, send a photo of the damage to firstname.lastname@example.org.
IMPORTANT! When you receive your product, you will be asked to sign for that the product is delivered to you in a perfect condition. It is very important that you check the box for any damages before you sign the papers. Remember, you are the responsible party after signing the papers. If there are any damages on the box such as rips, dents etc, please ask the courier to wait while you check the product inside the box, before you sign the consignment note. Remember to comment any damages on the shipping papers, even if it is only the carton that is damaged. If you do not make a comment, we likely can’t hold the carrier responsible for the damage.
In order for a return to be valid within our return policies, it must dispatched within the time period that starts running when you receive (when the first delivery attempt was made or when the package was ready for pick up) your order. Both product and packaging must be complete and in the same condition as when you received it. Returns that do not fulfill those requirements will be shipped back at the customer’s expense, or we will deduct a percentage of the refund. The returned goods will be closely checked for completeness and possible damages before we make the refund.
Arendal Sound is not responsible to refund any custom charges and this has to be applied for refund at the customs when you return the products to us. We will only refund for the products only and deduct the return shipping.
We do not offer returns for business customers.
Please contact email@example.com in advance regarding any returns to be accepted and we will handle all returns from our side.