Join Us
at the Heart of Arendal Sound

This is not customer support.
This matters.

The World We’re Building

At Arendal Sound, customer experience is not a reactive function.
It is a strategic pillar.

We believe customers deserve calm authority, clear guidance, and honest answers, especially when decisions matter.

We build trust through judgment, craft, and long-term thinking.
Not hype. Not scripts. Not noise.

The Team and the Mission

You will sit within our Customer Experience team, but you will not work in isolation.
You will collaborate closely with Marketing, Digital Platform, Product, Operations, and CX peers.

Your mission is to raise the quality, clarity, and confidence of every customer interaction, and to improve the systems behind them.

This role carries responsibility.
And trust.

How We Work

We hire people we trust.
We onboard thoughtfully.
We expect ownership, adaptability, and quiet excellence.

Before You Continue

If you are looking for scripts, ticket quotas, or a stepping stone, stop here.
If you want responsibility, real impact, and the trust to exercise judgment, keep reading.

The Role

Title: Audio Experience Advisor

Role Summary

This is a judgment-led CX role.

• You guide customers with authority and restraint.
• You help people make the right decisions, not just fast ones.
• You actively contribute to improving how customer experience works across the company.

You will be onboarded thoughtfully into our systems, products, and way of working.
We expect you to adapt quickly and take ownership of your craft within our culture.

You are not here to follow standards.
You are here to uphold and quietly raise them.

Why This Role Exists

We compete on trust, clarity, and long-term relationships.
This role exists to ensure our customer experience evolves with the same intention as our products.

You Will Love This Role If You Enjoy

• Acting as a trusted advisor in complex, high-expectation customer conversations
• Exercising judgment without scripts or constant escalation
• Taking ownership of customer cases from start to finish
• Identifying patterns and friction, then working with Marketing, Platform, and Product to fix them
• Shaping tone, clarity, and standards for written communication
• Continuously raising the bar for what great CX looks like

You Will Love This Role If You Enjoy

This role is not traditional customer support.
It does not run on scripts, macros, or predefined answers.

This role is not volume-driven.
We do not optimize for ticket count alone. We optimize for judgment, clarity, and customer confidence.

This role is not a learning or training position.
You are expected to arrive ready to contribute, and continue learning to sharpen judgment, not to acquire fundamentals.

This role is not about titles, tenure, or hierarchy.
We are not hiring for status or entitlement.
We are hiring for people who quietly take responsibility.

Experience in audio performance, production, or engineering alone is not sufficient for this role.
You must be able to translate technical and listening experience into clear, unbiased guidance for home audio systems in real living spaces.

This role is not reactive.
You are expected to notice friction, patterns, and weak signals, and act on them without waiting for permission.

This role is not a place to hide.
Your decisions, communication, and standards will be visible and relied upon.

Important Clarifier

This is not about tenure or titles.
It is about having seen enough real situations to know what good judgment looks like, and being willing to own the outcome.

If you want comfort, predictability, or to be told exactly what to do, this role will frustrate you.
If you want responsibility, influence, and the mandate to quietly raise standards, you will feel at home.

Who This Role Is Perfect For

This role is for people who:

• Have outgrown scripted or tightly controlled CX environments
• Think in systems and customer journeys, not isolated cases
• Are calm, clear, and authoritative in complex conversations
• Take responsibility naturally, without needing permission or recognition
• Collaborate across teams to improve outcomes, not just report issues
• Are comfortable advising customers who already know what they are talking about
• Can translate technical audio concepts into clear guidance without dumbing them down or hiding behind jargon
• Thrive in environments built on trust, autonomy, and clear responsibility

This role is designed for people who want meaningful responsibility and room to grow through impact, not for those primarily optimizing for title or compensation.

Who This Role Is Perfect For

Most people should not apply.
We expect that.

If this description resonates rather than discourages you, you are likely exactly who we are looking for.

Challenge: We don’t settle for average. We hire A-Players. Are you ready?

Apply Now to start your journey with Arendal Sound.

GOOD LUCK!

If you have any questions, you can contact us at career@arendalsound.com