WE ARE HIRING NOW

Mission

As a Customer Experience Specialist at Arendal Sound, you’ll deliver exceptional customer service, foster long-term relationships, and enhance the customer journey. This role is central to increasing customer satisfaction and loyalty while representing our commitment to quality and service.

ABOUT US

Arendal Sound is a Norwegian, premium speaker manufacturer dedicated to delivering world-class audio experiences directly to our customers. We thrive on innovation, craftsmanship, and our mission to enrich people’s lives through the power of quality sound. As a direct-to-consumer brand, our success is built on connecting deeply with our audience, cultivating a passionate community of audiophiles and home theater enthusiasts. 

Read more about our culture here.

As a part of our team:

• Flexible 5-Day Work Week: Prioritizing both work-life balance and customer coverage. 
• Inclusive and Dynamic Culture: Collaborate with a remote team in Europe and the US that is committed to creativity and quality, while ensuring robust and fast-paced support and communication.
• Personal and Career Growth: Be part of a company that values your growth. Our small, mighty team offers strong career progression for dedicated high achievers. 
• Annual Social Gathering: Join us in Norway each summer, and take part in quarterly team activities designed to keep you connected, engaged, and inspired. 
• World-class products: You’ll contribute to creating and delivering world-class audio products that are adored globally, with ownership.

Key Responsibilities:

• Deliver high-quality, customer-centric service across multiple channels.
• Analyze and interpret customer feedback to improve customer experience.
• Resolve customer issues promptly, ensuring high satisfaction and loyalty.
• Maintain up-to-date knowledge of all Arendal Sound’s products and services.
• Collaborate with other teams to ensure a consistent and cohesive customer experience.

WHAT YOU WILL DO: 

• Work within flexible US-aligned hours, overlapping with our European team for seamless integration. 
• Participate in special projects across customer service, sales, and product, with ample learning opportunities. 
• Engage in our development programs and take advantage of unique career growth within our agile team. 

PREFERRED QUALIFICATIONS: 

• Customer support experience in home audio. 
• Knowledge of home audio within our product portfolio. 
• Passion for audio and a strong sense of empathy, resilience, and problem-solving skills. 
• Based in the US. 

Additional Information: 

• Reliable internet and computer access are required. 
• We value high-achievers who are dedicated to creating outstanding customer experiences. 
• We have a no-jerk policy: we value respectful collaboration and work alongside dedicated, high-achieving team players. 

Key Results: 

• Enhanced customer satisfaction through personalized, high-quality service. 
• Improved customer retention by effectively addressing customer needs and fostering loyalty. 
• Streamlined customer experience process by identifying and implementing improvements. 

Key Skills: 

• Excellent communication and active listening skills. 
• Strong problem-solving abilities. 
• Empathy, patience, and resilience. 
• Ability to work effectively in a team. 

Challenge: If you are a customer-centric professional who thrives in a dynamic environment and is driven to create exceptional customer experiences, we want to hear from you. Join us in creating a sound experience that resonates worldwide!

Apply Now to start your journey with Arendal Sound.