WE ARE HIRING NOW

Mission

As a Customer Experience Specialist at Arendal Sound, you’ll deliver exceptional customer service, foster long-term relationships, and enhance the customer journey. This role is central to increasing customer satisfaction and loyalty while representing our commitment to quality and service.

Why Join Arendal Sound?

At Arendal Sound, we’re more than just audio enthusiasts; we’re a passionate team crafting world-class sound experiences. Join us if you want to make a significant impact in an innovative, customer-focused in-house environment.

Read more about our culture here.

As a part of our team:

• Flexible 4-Day Work Week: Enjoy a full-time salary for a 4-day work week with 9-hour shifts, prioritizing both work-life balance and customer coverage. 
• Inclusive and Dynamic Culture: Work with a remote European team that shares a dedication to creativity and quality, with robust and fast-paced support and communication. 
• Personal and Career Growth: Be part of a company that values your growth. Our small, mighty team offers strong career progression for dedicated high achievers. 
• Annual Social Gathering: Join us in Norway each summer, and take part in quarterly team activities designed to keep you connected, engaged, and inspired. 
• World-class products: You’ll contribute to creating and delivering world-class audio products that are adored globally, with ownership.

Key Responsibilities:

• Deliver high-quality, customer-centric service across multiple channels.
• Analyze and interpret customer feedback to improve customer experience.
• Resolve customer issues promptly, ensuring high satisfaction and loyalty.
• Maintain up-to-date knowledge of all Arendal Sound’s products and services.
• Collaborate with other teams to ensure a consistent and cohesive customer experience.

WHAT YOU WILL DO: 

• Work within flexible US-aligned hours, overlapping with our European team for seamless integration. 
• Participate in special projects across customer service, sales, and product, with ample learning opportunities. 
• Engage in our development programs and take advantage of unique career growth within our agile team. 

REQUIREMENTS: 

• Customer support experience in home audio. 
• Knowledge of home audio within our product portfolio. 
• Passion for audio and a strong sense of empathy, resilience, and problem-solving skills. 
• Based in Europe, dedicated and willing to work US-aligned hours with flexibility for a 4-day work week. 

Additional Information: 

• Reliable internet and computer access are required. 
• We value high-achievers who are dedicated to creating outstanding customer experiences. 
• We have a no-jerk policy: we value respectful collaboration and work alongside dedicated, high-achieving team players. 

Key Results: 

• Enhanced customer satisfaction through personalized, high-quality service. 
• Improved customer retention by effectively addressing customer needs and fostering loyalty. 
• Streamlined customer experience process by identifying and implementing improvements. 

Key Skills: 

• Excellent communication and active listening skills. 
• Strong problem-solving abilities. 
• Empathy, patience, and resilience. 
• Ability to work effectively in a team. 

Challenge: If you are a customer-centric professional who thrives in a dynamic environment and is driven to create exceptional customer experiences, we want to hear from you. Join us in creating a sound experience that resonates worldwide!

Apply Now to start your journey with Arendal Sound. Let’s create harmony together!