Join Us at the Heart of Arendal Sound

Mission

As a Customer Experience Specialist at Arendal Sound, you’ll be the voice, heart, and hands of our brand. You’ll deliver not just a service, but real experiences that customers will remember. Based at our Arendal headquarters, you will help shape, strengthen, and celebrate our global community of audio enthusiasts.

ABOUT US

Arendal Sound is a Norwegian, premium speaker manufacturer dedicated to delivering world-class audio experiences directly to our customers. We thrive on innovation, craftsmanship, and our mission to enrich people’s lives through the power of quality sound. As a direct-to-consumer brand, our success is built on connecting deeply with our audience, cultivating a passionate community of audiophiles and home theater enthusiasts. 

At our headquarters in Arendal, we live and breathe sound innovation — bringing customers closer to excellence through new product launches, exclusive gatherings, and unforgettable events.

Read more about our culture here.

As a part of our team:

• Inclusive and Dynamic Culture: Collaborate with a remote team in Europe and the US that is committed to creativity and quality, while ensuring robust and fast-paced support and communication, and balancing work-life balance and customer coverage. 
• Headquarter Collaboration: Work side-by-side with our product, logistics, and leadership teams. Contribute directly to launches, gatherings, and customer experiences that shape the Arendal Sound legacy.
• Personal and Career Growth: Be part of a company that values your growth. Our small, mighty team offers strong career progression for dedicated high achievers, where every team player is at an A-level.
• Annual Social Gathering: Join our Norwegian gathering each summer with the international team, and take part in quarterly team activities designed to keep you connected, engaged, and inspired. 
• World-class products: You’ll contribute to creating and delivering world-class audio products that are adored globally, with ownership.

Key Responsibilities:

• Deliver high-quality, customer-centric service across multiple channels.
• Analyze and interpret customer feedback to improve customer experience.
• Resolve customer issues promptly, ensuring high satisfaction and loyalty.
• Maintain up-to-date knowledge of all Arendal Sound’s products and services.
• Collaborate with other teams to ensure a consistent and cohesive customer experience.

WHAT YOU WILL DO: 

• Serve as a critical link between our global customer base and our Arendal headquarters.
• Participate in future product launches, live events, and customer gatherings directly at our HQ.
• Collaborate across teams—including product, logistics, and marketing—to improve the full customer experience.
• Bring feedback from our customers into our continuous innovation process.
• Grow with us by engaging in our personal development programs, with a clear path to career progression in a high-performing, respectful team.

PREFERRED QUALIFICATIONS: 

• Customer support experience in home audio. 
• Knowledge of home audio within our product portfolio. 
• Passion for premium audio and equipment — a deep appreciation for speakers and gear, not just music. You must love the craft, the engineering, and the experience of extraordinary sound.
• You have a strong sense of empathy, resilience, and problem-solving skills. 

Additional Information: 

• Being present at the HQ allows you to contribute directly to shaping new product launches, joining exclusive customer gatherings, and connecting deeply with our culture of craftsmanship, innovation, and excellence.
• Some remote work can be coordinated.
• We value high-achievers who are dedicated to creating outstanding customer experiences. 
• We have a no-jerk policy: we value respectful collaboration and work alongside dedicated, high-achieving team players. 

Key Results: 

• Enhanced customer satisfaction through personalized, high-quality service. 
• Improved customer retention by effectively addressing customer needs and fostering loyalty. 
• Streamlined customer experience process by identifying and implementing improvements. 

Key Skills: 

• Excellent communication and active listening skills. 
• Strong problem-solving abilities. 
• Empathy, patience, and resilience. 
• Ability to work effectively in a team. 

Challenge: If you are a customer-centric professional who thrives in a dynamic environment and is driven to create exceptional customer experiences, we want to hear from you. Join us in creating a sound experience that resonates worldwide!

If your heart races at the thought of delivering unforgettable customer experiences—and if you’re passionate about creating world-class sound journeys—you might be the perfect fit.

We don’t settle for average. We hire A-Players. Are you ready?

Apply Now to start your journey with Arendal Sound.

GOOD LUCK!