We hope you don’t have to return an item, but if you do, see the guidelines below.
We offer free returns for mainland Europe, Norway, the United Kingdom, and the United States of America.
For the remaining countries, we are offering a fixed price.
We require that we use our choice of carrier, so we can handle the VAT refund for your return. This will be the cheapest and most convenient way for you, we promise. If you for some reason are sending the product back via your own choice of carrier, we will not be able to deduct the customs fees (if any).
We do not refund shipping fees if any.
Europe Mainland – The return costs are covered by Arendal Sound.
Norway – The return costs are covered by Arendal Sound.
The United Kingdom – The return costs are covered by Arendal Sound.
The United States of America – The return costs are covered by Arendal Sound.
Canada and Australia – The return costs are calculated by 10% of the product price, with a maximum of $299. No matter the product size and weight.
Europe Islands – The return costs are calculated by 10% of the product price, with a minimum of €49 and a maximum of €199. No matter the product size and weight.
Israel, Indonesia, Malaysia, Singapore, and Taiwan – The return costs are calculated by 10% of the product price
Global – For return costs, please get in touch with us for an individual quote. For tax/vat refunds under DAP orders, you will need to apply for a refund from your local government after you have sent us your return.
