Our shipments are insured and until you sign the delivery papers, we are the responsible party. When you receive your new product from Arendal Sound, please check to ensure there is no damage. If you discover any damage after unpacking that may have been caused by transportation, we request you contact us immediately and if […] →
You will receive a delivery confirmation including tracking information from our carrier once your order has been dispatched. All EU and international orders ship from our hub in the Netherlands to the destination countries. US orders are dispatched from our warehouse in Chicago. NOTE: Please check your SPAM filter before contacting us if you […] →
We understand you want to hear your speakers as soon as possible. In fact, we want you to start enjoying them as well so you can spread the word. Unfortunately, the journey from warehouse to customer is at times fraught with peril, trials, and random customs inspections. Below are some reasons why your shipment may […] →
Yes, we ship to Canada! All-inclusive pricing to Canada. No additional expenses.Express shipping, taxes, and customs are included. Just be aware that returns are not included and we need to charge a fee of 10% of the purchase price with a max of 299USD. Prices are in USD. We ship with DHL Express. →
Attention US and Canadian Customers: Due to shipping from multiple warehouses, some orders may be split in our system. This occurs when an item is out of stock at one warehouse, necessitating a shipment from another warehouse for the remaining items. Here’s what to expect: You will receive separate emails from each warehouse indicating which […] →
One way we have managed to achieve such low prices is by shipping direct-to-customer. While the purchase process is very smooth, sometimes Customs requires a little information from you, the importer. Why Wasn’t I Told before Purchase? As you can imagine, each country’s Customs policy is unique and can change at any time, thus it […] →
Just in case you are wondering if our boxes can fit in your door or if you will need a friend’s help, please see the shipping box dimensions and weights below. Metric: (Looking for Imperial?) Description Unit Gross Weight Kg Height Width Length Arendal Sound 1723 Tower S THX […] →
When your order has been dispatched from the warehouse you will receive an UPLIFT ALERT – email from our shipping partner. This email contains a list of the item you get delivered in this shipment and the tracking number at the bottom of the email. You can track your shipment here: DHL FedEx UPS […] →
When problems arise, we wish they could be fixed with a push of a button, but unfortunately, it is a bit more complicated. Here is some insight into why we view certain issues from a long-term perspective. Nothing Lasts Forever It is important to understand that our team is always fighting to correct logistical […] →
Europe and international orders For returns inside the EU, you will receive the DHL labels from us via email.They need to be printed out and attached to the boxWe will schedule a pick-up time with you beforehand. Please note, for some destinations, DHL will send you an email to confirm the date, time and readiness […] →
In most cases, No.It is only mandatory for shipments in North America. We ship with the following carriers: EU-Countries: DHL International: DHL Express US and Canada: FedEx Freight – for bigger items like 1723 Tower (S), 1723 Subwoofer 2V FedEx Ground – for all other products →
We understand that you are eager to get your package as soon as possible. We are the same way! But due to the huge amounts of orders these days, even one of the largest companies like DHL, is challenged every day to deliver on time. So checking your tracking information might look like a good […] →
For US orders from the warehouse in Chicago, we ship by FedEx For orders to European countries and worldwide we ship from Rotterdam by DHL. When your order has been dispatched from the warehouse you will receive an UPLIFT ALERT – email from our shipping partner. This email contains a list of the item […] →
Ensuring timely delivery is paramount to us. We meticulously strive to provide accurate expected delivery date predictions for the various items featured on our website. It’s important to note that we dispatch multiple containers monthly from our factory to destinations including the EU and the US. However, despite our best efforts, unforeseen delays […] →
Sometimes you don’t want your order shipped right after you placed it. Reasons can be that not all items are in stock, you won’t be home when it will be delivered, etc. If you want your order to be held at our warehouse, just contact customer support before you place your order. When you are […] →
When we ship a replacement amp for your subwoofer, covered by the warranty, our system will send you automatically an invoice as this amp has a value. This is needed also for shipping in case it gets lost under transportation to you. This invoice will be credited when we receive the broken amp in return […] →
Terms and conditions If you have some items that you need to return, the first thing you do is to contact us at sales@arendalsound.com and let us know what you want to return. For a return to be valid. Please click this link to see the terms. How do I send my items back? Once […] →
Just in case you are wondering if our boxes can fit in your door or if you will need a friend’s help, please see the shipping box dimensions and weights below. Imperial: (Looking for Metric?) Description Unit Gross Weight Lbs Height Width Length Arendal Sound 1723 Tower S THX […] →
For US and Canadian orders only. Some orders are split in our systems as we ship from multiple warehouses. This happens when we are out of stock in one warehouse and split your order in our back-end systems to make a shipment from another warehouse for the remaining items. You will get an email from […] →
Yes, we ship to Australia. We’re now happy to offer all-inclusive (Express shipping, taxes, and duty) prices for Australia! Just make sure to select “Australia” on the top right corner of our webpage. Also, please note that the prices are in USD. →
Unfortunately, we don’t have spare boxes for the speakers and subwoofers to send you. We strongly recommend you keep your boxes stored in your home, at least during the warranty period. The way our boxes are designed, they will most likely be damaged/deformed if we ship these empty as the styrofoam is not designed to […] →
Please note, for some destinations, DHL will send you an email to confirm the date, time, and readiness for the pickup. You will need to reply to this or DHL will not pick up at the arranged time! →
Yes, we ship to Switzerland, shipping included, but here is how the local VAT is handled. When you choose Switzerland in the country selector in the upper right corner, the prices on the web pages are without EU VAT. Please note local VAT will be handled by our carrier (DHL). We do not offer VAT inclusive […] →
The short answer: Yes! On the checkout page, you are able to add a note to your order. Here you can specify your request and let us know how you want your order shipped. You can always reach out to the support team in case you’re not quite certain or if you have any other […] →
I would like DHL to send me more frequent updates about my shipment When you receive the notification that your order is shipped, you have the option to select “SMS updates” which will notify you whenever there is a change in your shipment. If you’d like even more easy access, you can download the DHL […] →
We offer all-inclusive shipping to numerous countries worldwide, although regrettably, not to all of them at the moment. However, we are constantly expanding our list and adding new destinations almost daily. While we strive to cover every corner of the world, we haven’t quite achieved that goal just yet. As of today, we ship all-inclusive […] →
We ensure safe and reliable delivery through our partnership with DHL Express, providing full insurance coverage for both transportation and customs handling. Rest assured, we take complete responsibility for your shipment until it reaches your address. DELIVERED AT PLACE (DAP) means that the seller delivers the goods – and transfers risk – to the […] →
When we ship your order, we send you an email with the tracking number. Please have a look for it in your email, it might have ended up in your spam folder. We ship with DHL.com , Fedex.com or Ups.com (the latter only in the Netherlands) Please visit their web pages and type the tracking […] →
Regrettably, due to ongoing logistical challenges with shipments to and from India, we must inform you that we are currently unable to offer shipping services to your country.We understand the inconvenience this may cause and sincerely apologize for any disappointment. Unfortunately, a swift resolution to this situation is not anticipated. Nevertheless, please be assured that we […] →
If you’ve arranged a return with DHL and they haven’t arrived for any reason, we apologize for any inconvenience caused. To address this promptly, you have two options: Contact DHL locally to reschedule the pickup. Alternatively, you can personally drop off the items at your nearest DHL Service Point. To find the closest DHL Service […] →
If our warehouse team have sent you a UPS tracking number for your return, you will be able to schedule a pickup for the shipment via this page: https://wwwapps.ups.com/pickup/schedule?loc=en_nl →
Your order status will display as “Processing” until our team at the warehouse has shipped your order. Once shipped, the status will update to “Completed”. Please check your email for the tracking link, which our system will send automatically. For purchases made via bank transfer, the status will remain “On Hold” until your order […] →
