Returns & Refunds - Knowledge Base

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Return procedures

In order for a return to be valid within our return policies, it must be dispatched within the time period that starts running when you receive (when the first delivery attempt was made or when the package was ready for pick up) your order. Both product and packaging must be complete and in the same […] →

Return Costs

We hope you don’t have to return an item, but if you do, see the guidelines below. We offer free returns for mainland Europe, Norway, the United Kingdom, and the United States of America.For the remaining countries, we are offering a fixed price. We require that we use our choice of carrier, so we can […] →

5% Ambassador refund for existing Ambassadors

If you are already an Ambassador and have recently purchased new items for your system you are of course eligible for a 5% refund, just like new ambassadors! We only ask you to first send us updated pictures of your room with the new equipment installed. We will issue the refund as soon as that […] →

What Are My Concerns Regarding a Return?

The return process may initially seem daunting, but we do our best to make it as smooth as possible. 60 Days to Get To Know You  Make sure you contact us well within 60 days of the delivery date, or the date that your item was available for pickup. The item has to be shipped […] →

What If There Is Shipping Damage on My Product?

We all look forward to the delivery of a new speaker just like a child at Christmas. A dented or lightly damaged box is almost expected, but when that damage reaches your new purchase, it is always disheartening. Here is what to do if you receive a damaged item.              […] →

When Will I Get Refunded for the Return I Have Sent Back to Arendal?

If you recently have sent some items back to our warehouse by DHL, FedEx, or UPS you will be refunded when the parcels are received and processed at the warehouse. This may take a couple of days after the tracking number tells you it has been received by our team at the warehouse. The refund […] →

Why Do We Need Your BIC and IBAN to Make a Refund?

In the process of making refunds to customers, obtaining their Bank Identifier Code (BIC) and International Bank Account Number (IBAN) is a crucial step. For international transactions, BIC and IBAN numbers are the only way to transfer money as this secures the refund to reach the customer’s account promptly. Please get in touch with your […] →