Delivery terms
Article summary
- Your shipment is insured until you sign for delivery—inspect for damages first.
- Contact Arendal Sound immediately if you find any transport damage.
- Before signing, check for box damages like rips or dents—don't rush!
- Make sure to comment on any damage noted on the shipping papers.
- Enhance your audio-visual setup with the 1528 Tower 8 for an incredible sound experience.
Our shipments are insured and until you sign the delivery papers, we are the responsible party. When you receive your new product from Arendal Sound, please check to ensure there is no damage. If you discover any damage after unpacking that may have been caused by transportation, we request you contact us immediately and if possible, send a photo of the damage to Arendal Sound at sales@arendalsound.com.
IMPORTANT! When you receive your product, you will be asked to sign for that the product is delivered to you in a perfect condition. It is very important that you check the box for any damages before you sign the papers. Remember, you are the responsible party after signing the papers. If there are any damages on the box such as rips, dents etc, please ask the courier to wait while you check the product inside the box, before you sign the consignment note. Remember to comment any damages on the shipping papers, even if it is only the carton that is damaged. If you do not make a comment, we likely can’t hold TOF responsible for the damage.
Frequently asked questions
What should I do if my Arendal Sound shipment is damaged upon arrival?
If you find any damage upon unpacking, contact us immediately at sales@arendalsound.com and include a photo of the damage.
Are shipments from Arendal Sound insured?
Yes, all shipments are insured until you sign for their delivery.
What happens if I sign for a damaged product?
Once you sign the delivery papers, you become responsible for the product, so it's crucial to inspect for damages before signing.
How can I ensure my shipment is in perfect condition upon delivery?
Check for any damages on the box and the product before signing the delivery papers. Note any issues on the shipping documents.
What should I do if there are visible damages on the shipping box?
Ask the courier to wait while you inspect the product inside the box before signing the consignment note.
Why is it important to comment on damages on the shipping papers?
Noting damages is essential for holding the shipping company accountable; without comments, we may not be able to claim responsibility for the damage.
Can I refuse to accept a damaged product?
Yes, you have the right to refuse acceptance if the product appears damaged, but inspect it first before signing.
What information should I provide if I report damage?
Please include photos of the damage along with your contact details when reporting to sales@arendalsound.com.
