Do I Have to Pay Taxes / Duties?
Article summary
- Understand the difference: DDP (Delivery Duty Paid) covers taxes before shipment, while DAP/DTU (Delivery At Place/Delivery Duty Unpaid) places tax responsibility on the receiver.
- DDP shipping offers a smoother process with no worries about tax payments upon entry.
- If you receive a tax payment request for a DDP shipment, don't pay it—it's already taken care of!
- Contact our team at sales@arendalsound.com for assistance in resolving any tax issues.
- Enhance your audio-visual setup with the 1723 Tower THX for amazing sound quality!
Taxes/duties depend on where we are shipping. You can find details here but we will expand on that information a little more below.
DDP vs DAP/DTU
DDP or Delivery Duty Paid, means we cover taxes/duties before shipment. Customers like this because they don’t have to worry about paying anything as the speakers enter the country.
DAP/DTU means Delivery At Place/Delivery Duty Unpaid, and the receiver of the shipment is responsible for taxes/duties. This type of shipment works fine as well, just expect a tax payment letter from our transport partner.
Overall DDP is a smoother process.
But I Got a Payment Request
Every once in a while, a DDP shipment will result in the receiver incorrectly getting a duty-payment letter. This happens because of a mixup in the following:
Arendal Sound creates a commercial invoice for your shipment, stating DDP.
Customs in the arrival country handle information manually, and incorrectly bill the receiver of goods even though all paperwork is correct.
You receive your shipment, but get a tax payment letter as well.
Sometimes the shipment is not delivered until the issue is resolved.
So What to Do?
First, do not pay as we have already done that for you. Contact us at sales@arendalsound.com and we will take care of it. Basically, we will send proof of tax payment again. In some countries this can be resolved in a business day or two, in others it can take over a week.
Just know that in the logistical chain sometimes happen, and no matter what, we have your back.
Frequently asked questions
What are DDP and DAP/DTU in shipping terms?
DDP (Delivery Duty Paid) means we cover all taxes and duties before shipment. DAP/DTU (Delivery At Place/Delivery Duty Unpaid) means the recipient is responsible for the taxes and duties upon arrival.
Which shipping option is better, DDP or DAP/DTU?
DDP is generally smoother as it eliminates tax-payment worries upon entering the country, while DAP/DTU requires the receiver to manage tax payments.
What should I do if I receive a payment request for a DDP shipment?
Do not pay the request. Instead, contact us at sales@arendalsound.com and we will send proof of tax payment to resolve the issue.
Why did I receive a tax payment letter for my DDP shipment?
This can happen due to a mixup at customs, even if all paperwork is correct. Customs may incorrectly bill you despite us covering the costs.
How long does it take to resolve a tax payment issue with DDP shipments?
Resolution times vary; in some countries, it may take a business day or two, while in others it can take over a week.
Is my shipment delayed if I receive a tax payment letter?
Sometimes, shipments may be delayed until any tax issues are resolved. Rest assured, we will assist in getting it sorted.
Where can I find more information about taxes and duties?
You can find detailed information about taxes and duties on our terms and conditions page.
