My Shipment Hasn’t Arrived Yet – Why?
Article summary
- Shipping delays can occur due to busy international ports, causing unforeseen events.
- Local transport partners face high demands, which can lead to misrouted shipments.
- Customs inspections, even with correct paperwork, may randomly cause delays.
- If your shipment is delayed, reach out to our transport partner for assistance.
- Ready to enjoy flawless sound? Enhance your audio experience with the 1528 Tower 8 while you wait!
We understand you want to hear your speakers as soon as possible. In fact, we want you to start enjoying them as well so you can spread the word. Unfortunately, the journey from warehouse to customer is at times fraught with peril, trials, and random customs inspections. Below are some reasons why your shipment may take longer than usual.
International Ports – The world’s largest ports handle approximately 36,400 20-foot containers per day, on average. Sometimes there are dramatic unforeseen events like the temporary lockdown of a port, or something as small as a single human error that leads to a domino effect.
Local Transport Partners – We see them every day rushing from one stop to the next, usually running when they are not driving. Local transport is a demanding business and time is of the essence. As expected this constant rush and the pure volume of shipments inevitably results in items sometimes being sent to the incorrect transport hub.
Customs – All items must formally pass through customs when imported into a country. Most go through smoothly but some, even with the proper paperwork, get randomly inspected leading to delays.
We are always on the side of our customers and are happy to help dig in if your shipment is delayed. If your shipment is delayed for some reason, we urge you to contact our transport partner. Afterwards, if your package still isn’t moving, let us know and we’ll jump in with you to get things resolved.
Frequently asked questions
Why is my speaker shipment taking longer than expected?
Shipments can be delayed due to issues like international port disruptions, local transport errors, or customs inspections.
What causes delays at international ports?
Delays at ports can occur due to unforeseen events, such as temporary lockdowns, or even minor human errors that create a ripple effect.
How do local transport partners affect my shipment?
Local transport partners are busy and may sometimes mistakenly send items to incorrect hubs due to the high volume of shipments they handle.
What happens during customs inspections?
All items must pass through customs, and while most clear smoothly, some may get randomly inspected, which can lead to delays.
If my shipment is delayed, what should I do?
Contact our transport partner for updates. If your package isn't moving after that, reach out to us, and we’ll assist in resolving the issue.
How can I track my shipment?
You can track your shipment through the tracking link provided by our transport partner. If you have trouble, feel free to contact us for help.
Can I change my shipping address after my order is placed?
Once an order has shipped, changing the address may be complicated. Contact us as soon as possible to see what options are available.
What should I do if my package is lost?
If your package is lost, please notify us immediately. We’ll work with our transport partner to locate your shipment and resolve the issue.
Will I be informed if my shipment is delayed?
Yes, we strive to keep our customers informed about delays as soon as we receive information from our transport partners.
