Return procedures
In order for a return to be valid within our return policies, it must be dispatched within the time period that starts running when you receive (when the first delivery attempt was made or when the package was ready for pick up) your order.
Both product and packaging must be complete and in the same condition as when you received them. Returns that do not fulfill those requirements will be shipped back at the customer’s expense, or we will deduct a percentage of the refund. The returned goods will be closely checked for completeness and possible damages before we make the refund.
Please click this link for an overview of the return costs.
DAMAGES ON RETURNED PRODUCTS
If the product(s) you are returning is damaged in any way, please take pictures of scratches, dents, and other damages and send them to us in advance. We will charge you for the damages and labor costs related to checking the product if there are damages. Our hourly rates are EUR 79,- + taxes.
Custom charges for non-DDP shipments are not refundable and you will need to apply directly with the local customs in the original destination country to get a tax refund.
Please contact sales@arendalsound.com in advance regarding any returns to be accepted and Arendal Sound will handle all returns with our carrier, from our side.
