Return procedures
Article summary
- Returns must be dispatched within the specified time frame after delivery.
- Products must be in original condition to qualify for a valid return.
- Damaged items will incur additional charges for inspection and repairs.
- For detailed return costs, click here.
- Enhance your audio-visual setup with the 1528 Tower 8 for an exceptional listening experience.
In order for a return to be valid within our return policies, it must be dispatched within the time period that starts running when you receive (when the first delivery attempt was made or when the package was ready for pick up) your order.
Both product and packaging must be complete and in the same condition as when you received them. Returns that do not fulfill those requirements will be shipped back at the customer’s expense, or we will deduct a percentage of the refund. The returned goods will be closely checked for completeness and possible damages before we make the refund.
Please click this link for an overview of the return costs.
DAMAGES ON RETURNED PRODUCTS
If the product(s) you are returning is damaged in any way, please take pictures of scratches, dents, and other damages and send them to us in advance. We will charge you for the damages and labor costs related to checking the product if there are damages. Our hourly rates are EUR 79,- + taxes.
Custom charges for non-DDP shipments are not refundable and you will need to apply directly with the local customs in the original destination country to get a tax refund.
Please contact sales@arendalsound.com in advance regarding any returns to be accepted and Arendal Sound will handle all returns with our carrier, from our side.
Frequently asked questions
What is the return policy for Arendal Sound products?
Returns must be dispatched within the specified time frame after you receive your order. Products and packaging should be complete and in the original condition.
What happens if my return doesn't meet the requirements?
If the return doesn't fulfill the requirements, it will be shipped back at your expense, or a percentage of the refund may be deducted.
How can I check the return costs?
You can click this link for an overview of the return costs.
What should I do if my returned product is damaged?
If your product is damaged, take photos of the damages and send them to us. You may be charged for damages and related labor costs.
Are customs charges refundable on returns?
No, customs charges for non-DDP shipments are not refundable. You will need to contact local customs for any tax refunds.
How do I initiate a return with Arendal Sound?
Please contact sales@arendalsound.com in advance to arrange your return, and we will handle all returns with our carrier.
What condition must the products be in for a return?
Products must be returned in complete condition and in the same state as received, including their original packaging.
