Should I Give My Personal Information to Customs (or DHL/FedEx)?
Article summary
- Direct shipping helps us keep prices low for you.
- Customs may require personal information during the import process.
- Each country's Customs policy is unique and subject to change.
- Concerns about privacy? It's normal for transport partners to ask for info.
- Ensure a smooth purchase experience by reviewing guidelines—check out our 1528 Tower 8 for enhanced audio!
One way we have managed to achieve such low prices is by shipping direct-to-customer.
While the purchase process is very smooth, sometimes Customs requires a little information from you, the importer.
Why Wasn’t I Told before Purchase?
As you can imagine, each country’s Customs policy is unique and can change at any time, thus it is impossible for us to keep tabs on the current requirements. That being said, do not worry if our transport partner asks for personal information on the behalf of your country’s Customs department; this is completely normal.
I Have Been a Victim of Identity Theft
While identity theft from phishing scams is the norm, a violation of privacy laws from our transport partners is almost unheard of. Personal information is forwarded to Customs departments worldwide on a daily basis. So rest assured that an information request received is nothing out of the ordinary.
Do Your Part
Make sure and review our transport partner’s guidelines for suspicious communication/information requests in your country. When in doubt, contact the appropriate transport partner to confirm the authenticity of an email or phone number.
Frequently asked questions
Why did I not receive information about Customs requirements before my purchase?
Customs policies vary by country and can change frequently, making it difficult for us to provide current requirements. If our transport partner asks for information, it’s typically standard practice.
Is it safe to provide my personal information to Customs?
Yes, it is normal for Customs to request personal information. Our transport partners handle this information securely and routinely share it with Customs departments globally.
What should I do if I suspect identity theft related to my purchase?
While phishing scams are common, violations of privacy by our transport partners are rare. If you have concerns, check our transport partner's guidelines for suspicious communication and contact them to verify.
How can I verify if a communication request from the transport partner is legitimate?
Review the guidelines provided by our transport partner regarding suspicious requests, and directly contact them to confirm any communication that seems questionable.
Why is shipping direct-to-customer a cost-efficient option?
Shipping direct-to-customer eliminates middlemen, allowing us to offer lower prices on our products without compromising on quality.
Will I encounter any other issues related to Customs during my purchase?
While issues can arise, most requests for information from Customs are routine. If you encounter difficulties, our customer service is here to help guide you through the process.
What personal information might Customs ask for?
Customs may request information such as your name, address, and purchase details to properly classify your shipment. This is a standard procedure in many countries.
How often do Customs requirements change?
Customs requirements can change frequently depending on local regulations and policies, which is why it’s important to stay informed through our transport partners.
