Subwoofer App Connection Problems

The app worked fine for a while, but now I’m having trouble connecting. What do I do?

On Android phones, certain permissions can be revoked if they haven’t been used for a while. In this guide, we will show you how to grant permission, and prevent them from being revoked.

First, go to settings on your phone and click on “Apps”

Screenshot_20221124-154051.png

Then, click on the Arendal app. If it’s not under “recently opened apps” press the “see all apps” button and locate Arendal in the list.

Screenshot_20221124-154105.png

After that, you click permissions, and you’ll see the following screen:

Screenshot_20221124-154153.png

First, make sure you uncheck “Pause app activity if unused” at the bottom. Next, click on “Location” and make sure “Allow only while using the app” and “Use precise location” is ticked off.

Screenshot_20221124-154233.png

When that is done, go back once and click “Nearby devices” and make sure “Allow” is ticked for “Nearby devices for this app”.

Screenshot_20221124-154258.png

If the Arendal app is running, stop it and retry the connection. If you’re still experiencing issues, reinstalling the app might also help. If you’ve tried everything above, please contact us and we’d love to help you! Contact info can be found here.

 

WE’RE ON A MISSION

WITH YOU AT ITS HEART

Tired of overpriced audio products that fail to deliver on their promises and underwhelming customer support? Then you’ve come to the right place. Our products are where engineering excellence meets passion for great audio. And, because we only deal directly with you, greater value for money is only ever a click away. 

REAL PEOPLE, REAL STORIES

After tackling countless audio challenges, many have finally discovered the sound they’ve been longing for.
Explore these real-life journeys to find inspiration and see how Arendal Sound speakers have enriched the lives of listeners around the world.