What If There Is Shipping Damage on My Product?
Article summary
- Document any box or item damage with clear photos.
- The speaker might only have cosmetic damage; check for functionality.
- Start the 50-hour break-in period even if you find minor damage.
- Contact our team at sales@arendalsound.com for assistance.
- Enhance your audio experience with the 1528 Tower 8 for outstanding sound quality.
We all look forward to the delivery of a new speaker just like a child at Christmas. A dented or lightly damaged box is almost expected, but when that damage reaches your new purchase, it is always disheartening. Here is what to do if you receive a damaged item.
Start with the Box
If your box arrives damaged, document it with pictures. Next, carefully open the box and continue to document the extent of the damage with photos as well. Make sure the lighting is good so that the type of damage is clear.
The Unexpected
It is rare for the speaker itself to be damaged, but even in those cases, it is almost always cosmetic. Document this with photos as well, then start the 50-hour break-in period to make sure your speaker functions as it should.
Reach Out
Contact sales@arendalsound.com with photos attached. Our team will assess the damage and make sure you are satisfied in the end.
Frequently asked questions
What should I do if my speaker box arrives damaged?
Document the damage with pictures, then carefully open the box and take more photos of the internal damage. Ensure the lighting is good for clarity.
Is it common for the speaker itself to be damaged during delivery?
It's rare for the speaker to be damaged, but if it is, it’s usually just cosmetic. Always document this with photos.
How long should I run the speaker to ensure it functions properly if it arrives damaged?
Start a 50-hour break-in period to ensure your speaker performs as it should.
Who do I contact if my speaker arrives damaged?
Reach out to our team at sales@arendalsound.com with your photos attached for assistance.
Why is documenting the damage important?
Documenting the damage with photos helps our team assess the situation accurately and ensures you receive the support you need.
What kind of photos should I take of the damage?
Take clear, well-lit photos of the box damage and any damage to the speaker itself, ensuring all details are visible.
Can cosmetic damage affect the functionality of my speaker?
Usually, cosmetic damage does not affect functionality, but it’s good to assess performance during the break-in period.
How do I know the damage has been noted by your team?
After you contact us with your documentation, we’ll assess the situation and follow up with you to ensure your satisfaction.
