Can I Change My Order?
Article summary
- Know the rules: Canceling a fulfilled order incurs fees, so consider testing your items first.
- Want to upgrade? Contact us to check your order status before making changes.
- Add accessories easily; larger items require a new order after canceling the original one.
- Spotted a deal in our Outlet? Act quickly and we’ll help you adjust your original order.
- Enhance your audio-visual setup with the 1528 Tower 8, delivering expansive sound and remarkable depth.
Planning your purchase can be a difficult task, and sometimes additions or tweaks repeatedly pop into one’s head. If you find yourself questioning your order, please be aware of the following.
Is It Fulfilled?
If you cancel your order after we have processed and fulfilled it in our warehouse (the order has been picked, packed, and is waiting to ship out), we must keep the same regulations as for normal returns where we will deduct the same costs for your refund. Thus if you have made an order and we have fulfilled it, we encourage you to receive the order and test the items. But if your order has not been fulfilled, there are options.
Shift
Some customers decide to upgrade the finish of some or all speakers. In such instances, contact us at sales@arendalsound.com and we check the status of your order at the warehouse. If it has not been fulfilled, will cancel your order and you can make a new one at any time.
Addition
We are happy to add items to your order. Small items like accessories can be added to your original order. If you would like to add speakers, we will cancel your original order and issue a refund. You can make the adjusted order whenever you like.
Subtraction
Sometimes you make an order and then discover the same item in the Outlet. In that case, it is best to purchase the Outlet item immediately as they tend to go quickly. Afterward, reach out to us and we will cancel your original order. We are happy to allocate items from the original order to you, so that you can order them again.
Can’t You Just Adjust My Original Order?
Adding or removing large items like speakers from an original order will cause serious issues on the backend. We will spare you the details, but it is best to just reach out if you would like to make a change.
Frequently asked questions
What should I do if I want to cancel my order after it has been fulfilled?
If your order has been processed and fulfilled, we encourage you to receive and test the items. Canceling at this stage will follow the normal return regulations, which may affect your refund.
Can I upgrade the finish of my speakers after placing an order?
Yes! If you want to upgrade the finish and your order hasn't been fulfilled yet, contact us at sales@arendalsound.com. We can cancel your order so you can place a new one with the desired updates.
Is it possible to add items to my existing order?
Yes, you can add small items like accessories to your order. For larger items like speakers, we would cancel your original order and issue a refund, allowing you to make a new order at your convenience.
What if I find an item I ordered in the Outlet?
If you discover the same item in our Outlet, it's best to purchase the Outlet item right away, as they sell quickly. After your purchase, reach out to us to cancel your original order.
Why can't you just adjust my original order?
Changing large items like speakers from your original order can create complications in our system. It’s easier to process your requests individually if you reach out to us directly.
