We understand that you are eager to get your package as soon as possible.
We are the same way!
But due to the huge amounts of orders these days, even one of the largest companies like DHL, is challenged every day to deliver on time.
So checking your tracking information might look like a good idea, but in reality, it is not up to date most of the time. We had customers receive their orders way before the tracking was updated.
Additionally terms like “on hold” can cause more confusion than clarity.
“On hold” for example means nothing more than processing. It is most likely waiting to be loaded onto the truck with the next planned cycle.
So please don’t be alarmed when the tracking shows information like this, this is just normal procedure.
If you still are unsure and want an update, please feel free to contact us at firstname.lastname@example.org.