I Have Some Items to Ship Back to Arendal and Received DHL Labels, What Do I Do?
Article summary
- For EU returns, print DHL labels emailed to you and schedule a pick-up.
- International orders require additional commercial invoices and specific paperwork.
- Clear instructions on attaching shipping labels and invoices on the parcel.
- If printing is an issue, contact DHL locally for assistance.
- For optimal audio performance, consider our 1723 Tower THX for your home setup.
Europe and international orders
For returns inside the EU, you will receive the DHL labels from us via email.
They need to be printed out and attached to the box
We will schedule a pick-up time with you beforehand.
For international orders, the same process applies, plus the addition of commercial invoices.
You will have to print the shipping label (page 1), a note to the courier (page 2), and three proforma invoices.
Attach the shipping label and two proforma invoices visible in a transparent plastic pouch on the outside of the parcel.
Page 2 (To be handled to the courier) and one proforma invoice is to be handled to the courier when he pick-up the shipment.
If you are unable to print the papers, please contact DHL locally and they will print the papers for you. Use the Pickup Confirmation Number as a reference.
Frequently asked questions
How do I return a product within the EU?
For returns inside the EU, you'll receive DHL labels via email. Print them out, attach them to the box, and we will schedule a pick-up time with you.
What’s the process for returning international orders?
International returns follow the same process as EU returns, but you’ll also need to provide commercial invoices. Print the shipping label, a note to the courier, and three proforma invoices.
What documents do I need for international returns?
You need to print the shipping label (page 1), a note to the courier (page 2), and three proforma invoices. Attach the shipping label and two proforma invoices in a transparent pouch on the parcel's outside.
What should I do with the note to the courier and invoices?
Attach the shipping label and two proforma invoices on the outside of the parcel. Give the note to the courier and one proforma invoice when they pick up the shipment.
What if I can’t print the return documents?
If you’re unable to print the return documents, contact DHL locally. They can print the necessary papers for you using the Pickup Confirmation Number as a reference.
