Return Costs
Article summary
- Free returns are available for mainland Europe, Norway, the UK, and the USA.
- Returns from Canada and Europe Islands incur fixed fees based on product price.
- Arendal Sound covers return shipping costs for select regions.
- We handle VAT refunds, but only if our carrier is used for returns.
- Experience hassle-free returns with our dedicated customer support; check out the 1528 Tower 8 for an amazing audio upgrade!
We hope you don’t have to return an item, but if you do, see the guidelines below.
We offer free returns for mainland Europe, Norway, the United Kingdom, and the United States of America.
For the remaining countries, we are offering a fixed price.
We require that we use our choice of carrier, so we can handle the VAT refund for your return. This will be the cheapest and most convenient way for you, we promise. If you for some reason are sending the product back via your own choice of carrier, we will not be able to deduct the customs fees (if any).
We do not refund shipping fees if any.
Europe Mainland – The return costs are covered by Arendal Sound.
Norway – The return costs are covered by Arendal Sound.
The United Kingdom – The return costs are covered by Arendal Sound.
The United States of America – The return costs are covered by Arendal Sound.
Canada – The return costs are calculated by 10% of the product price, with a maximum of $499. No matter the product size and weight.
Europe Islands – The return costs are calculated by 10% of the product price, with a minimum of €49 and a maximum of €199. No matter the product size and weight.
Global – For return costs, please get in touch with us for an individual quote. For tax/vat refunds under DAP orders, you will need to apply for a refund from your local government after you have sent us your return.
Frequently asked questions
What is Arendal Sound's return policy?
We offer free returns for mainland Europe, Norway, the UK, and the USA. For other countries, a fixed return price applies.
How do I return an item to Arendal Sound?
You need to use our choice of carrier for returns. This ensures we can manage the VAT refund for you.
Will I be refunded for the shipping fees?
No, we do not refund shipping fees, regardless of the return location.
Are return costs covered for mainland Europe?
Yes, return costs for mainland Europe are fully covered by Arendal Sound.
What are the return costs for Canada?
For Canada, return costs are calculated at 10% of the product price, with a maximum of $499, regardless of size and weight.
What if I want to return an item from the Europe Islands?
The return costs for Europe Islands are 10% of the product price, with a minimum of €49 and a maximum of €199.
How do I return products from countries not listed?
For returns from global locations not mentioned, please contact us for a custom quote.
How do I get a VAT refund for my return?
For VAT refunds under DAP orders, you will need to apply directly to your local government after returning the item to us.
