When Will I Get Refunded for the Return I Have Sent Back to Arendal?
Article summary
- Refunds processed automatically upon receipt of returned items at our warehouse.
- Bank transfers require IBAN and BIC for refund—contact us for assistance.
- Expect processing delays after tracking indicates delivery at the warehouse.
- Custom charges for non-DDP shipments are non-refundable; contact local customs.
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If you recently have sent some items back to our warehouse by DHL, FedEx, or UPS you will be refunded when the parcels are received and processed at the warehouse.
This may take a couple of days after the tracking number tells you it has been received by our team at the warehouse.
The refund will automatically be processed and paid out through the same payment method you used when you purchased the items.
Bank transfer?
Please note if you paid through Bank transfer, we will need your IBAN and BIC number for the refund, please contact us at sales@arendalsound.com
Custom charges?
Custom charges for non-DDP shipments are not refundable and you will need to apply directly with the local customs in the original destination country to get a tax refund.
Frequently asked questions
How can I get a refund for items I returned to Arendal Sound?
Once your returned items are received and processed at our warehouse, your refund will be automatically processed through the same payment method you used for your purchase.
How long does it take to receive my refund after returning an item?
Refunds are processed a couple of days after the tracking number confirms that our warehouse has received your returned parcel.
What should I do if I paid by bank transfer?
If you paid by bank transfer, please contact us at sales@arendalsound.com to provide your IBAN and BIC number for the refund.
Are custom charges refundable for returns?
No, custom charges for non-DDP shipments are not refundable. You will need to apply directly with your local customs for a tax refund.
What shipping services can I use to return items?
You can use DHL, FedEx, or UPS to return items to our warehouse.
Will the refund be issued to a different payment method?
No, refunds are always processed through the same payment method used during the original purchase.
