FAQ | Page 7 | Arendal Sound

FAQ - Knowledge Base

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How can I apply to be an Arendal Sound Ambassador?

We appreciate your interest and enthusiasm just entering this article! Most likely its because you have an Arendal Sound product, but you may be overly enthusiastic about its performance too. We love being connected to the community and we appreciate your support and engagement.    WHAT’S IN IT FOR ME? Welcome gift including 5% Arendal […]

Non-Authorized sales

We have a very strict policy in our distribution model to keep a tight control from manufacturing, product quality, distribution, sales, customer support and service. If you see someone selling Arendal Sound without the “Arendal Certified Dealer” badge, they are likely to be a non-authorized dealer. If this is the case, they are not allowed […]

How can I apply for partnership with Arendal Sound?

Thank you for your interest. B2B Distribution does not support the core values of our business concept; therefore, we do not have a process for applying for it. Thanks for understanding, and we wish you all the best in your future endeavours.

60 Days Audition Period

Here at Arendal Sound, we understand that not having our products in Dealer/Re-seller showrooms can be a bit of a challenge for you wanting to hear our speakers before deciding to buy them. This is why we offer our unique 60-Day Audition Period. Unlike most speaker brands that offer up to 30-Day trial periods, we […]

Delivery terms

Our shipments are insured and until you sign the delivery papers, we are the responsible party. When you receive your new product from Arendal Sound, please check to ensure there is no damage. If you discover any damage after unpacking that may have been caused by transportation, we request you contact us immediately and if […]

Return procedures

In order for a return to be valid within our return policies, it must be dispatched within the time period that starts running when you receive (when the first delivery attempt was made or when the package was ready for pick up) your order. Both product and packaging must be complete and in the same […]

Return Costs

We hope you don’t have to return an item, but if you do, see the guidelines below. We offer free returns for mainland Europe, Norway, the United Kingdom, and the United States of America.For the remaining countries, we are offering a fixed price. We require that we use our choice of carrier, so we can […]

EU VAT & Taxes Included

  All prices at arendalsound.com include EU VAT and taxes. This means there are absolutely no hidden costs for our end consumers when ordering at arendalsound.com from within the EU economic area. If you are an EU company with a valid VAT number, we can sell VAT-free. Add your VAT number in the checkout, For […]

Track & Trace

  You will receive a delivery confirmation including tracking information from our carrier once your order has been dispatched. All EU and international orders ship from our hub in the Netherlands to the destination countries. US orders are dispatched from our warehouse in Chicago. NOTE: Please check your SPAM filter before contacting us if you […]

Secure Payments

  We accept the following forms of payment: Stripe PayPal Klarna Affirm Bank transfer We offer 100% secure payments through the above-mentioned vendors. When confirming the order you will be forwarded to the respective secure server to enter your information. All information will only be handled by the payment companies. Arendal Sound will not store […]

10 years warranty

Luckily for you and for us, Arendal Sound products are extremely durable products which have gone through extreme stress tests during development. However failures may happen and if they do, you will always know we are here to back you up. Arendal Sound have up to 10 years warranty (5 for electronics) which cover all […]

My Shipment Hasn’t Arrived Yet – Why?

We understand you want to hear your speakers as soon as possible. In fact, we want you to start enjoying them as well so you can spread the word. Unfortunately, the journey from warehouse to customer is at times fraught with peril, trials, and random customs inspections. Below are some reasons why your shipment may […]

Shipping to Canada?

Yes, we ship to Canada! All-inclusive pricing to Canada. No additional expenses.Express shipping, taxes, and customs are included. Just be aware that returns are not included and we need to charge a fee of 10% of the purchase price with a max of 299USD. Prices are in USD. We ship with DHL Express. 

5% Ambassador refund for existing Ambassadors

If you are already an Ambassador and have recently purchased new items for your system you are of course eligible for a 5% refund, just like new ambassadors! We only ask you to first send us updated pictures of your room with the new equipment installed. We will issue the refund as soon as that […]

The Condition of Outlet Items

  Items sold in the outlet section are very popular and tend to sell fast. But what condition can one expect when their shipment arrives? Spoiler alert: you can expect outlet items to be very similar to an unopened new item. Where Do They Come From? The majority of outlet items are returns from customers; […]

White fabric grilles?

  Our speakers/subwoofers are only supplied with grilles in black fabric at the moment.       We have tested numerous different white cloths, but they do not meet our requirements in relation to looks without affecting the sound quality. We refuse to launch a product only for the sake of the look, when it […]

4 Ohm and 8 Ohm Speaker Terminals on 1723 (S) Speakers?

Perhaps you have noticed the 4 Ohm and 8 Ohm print on the speaker terminals? The nominal impedance of the speaker is 4 ohm as stated in our technical specifications, and when you connect the speaker with a single cable and use the inserted jumper place between High and Low terminals it will be a […]

Are Arendal Sound Speakers Good for Music?

Our speakers are designed to be musical, first and foremost. They also happen to have a reputation as fantastic cinema speakers due to their exceedingly high output/low distortion and great dynamic capabilities. But when it comes down to it, what makes a speaker good for music? The Artist’s Intention The artist certainly wants the listener […]

What Are My Concerns Regarding a Return?

The return process may initially seem daunting, but we do our best to make it as smooth as possible. 60 Days to Get To Know You  Make sure you contact us well within 60 days of the delivery date, or the date that your item was available for pickup. The item has to be shipped […]

Why Don’t You Have a Showroom for Demos?

To some customers, it is understandably important to listen to a speaker before purchase. Until now that was done at large audio retailers, big box stores, or if you were lucky a dedicated showroom. A Realistic Scenario A typical audio retailer or big box store will have a “busy” acoustic environment with many distractions. On […]

Top 5 Common Mistakes When Setting up a Hifi System

Setting up a HiFi system can be a rewarding experience, delivering superior sound quality for music and movies. However, even audiophiles can make mistakes that hinder performance. Here are the top five common mistakes to avoid: 1. Poor Speaker Placement Mistake: Placing speakers too close to walls or in corners can cause sound reflections, muddling […]

What Causes Clipping?

Clipping in home audio systems occurs when the amplifier is pushed beyond its maximum capacity, resulting in a distorted audio signal. Several factors can contribute to this issue: 1. Overdriven Amplifier: When the volume is turned up too high, the amplifier is asked to produce more power than it can handle. This causes the signal […]

What Is Trinnov’s Waveforming Technology?

Trinnov Audio is renowned for its cutting-edge audio technologies, and one of its standout innovations is Waveforming. This technology aims to optimize and enhance the spatial accuracy and overall quality of sound in various audio environments, particularly home theaters and professional studios. What is Waveforming? Waveforming is Trinnov’s proprietary technology designed to address and correct […]

Why Have I Got Two Different Emails With Two Different Tracking Numbers?

Attention US and Canadian Customers: Due to shipping from multiple warehouses, some orders may be split in our system. This occurs when an item is out of stock at one warehouse, necessitating a shipment from another warehouse for the remaining items. Here’s what to expect: You will receive separate emails from each warehouse indicating which […]

What Is Dolby Digital Plus?

  By now we have all heard of the various audio formats, Dolby Digital being one of the top. But in recent years, an enhanced version of DD was released, called Dolby Digital Plus (DD+). DD+ is an enhanced version of Dolby Digital that offers both higher audio quality and additional channels. While Dolby Digital […]

Is There Good Distortion?

When it comes to high-fidelity (hi-fi) audio, the term “distortion” often carries a negative connotation, implying an unwanted alteration of sound. In its most basic form, distortion refers to any change or deformation of the original audio signal. Purists in the hi-fi world typically strive for a sound that is as true to the original […]

What Scenes Should I Watch to Demo My Home Theater?

  We always want the best content to demo our theater, it is why we have it! Whether you have some free time at home or have some buddies over for the night – demo time is always a fun time.  Showing off your sound system never gets old and can provide hours of entertainment. […]

Why Don’t Your Webpage Accept My Credit Card?

If you are experiencing issues with paying using your US credit card, a popup blocker might be preventing us from redirecting your transaction to your bank for verification. We use 3D Secure authentication via Stripe.com. 3D Secure (3DS) is an additional layer of security for credit card transactions that helps protect against fraud. During payment, […]

What If There Is Shipping Damage on My Product?

We all look forward to the delivery of a new speaker just like a child at Christmas. A dented or lightly damaged box is almost expected, but when that damage reaches your new purchase, it is always disheartening. Here is what to do if you receive a damaged item.              […]

Should I Give My Personal Information to Customs (or DHL/FedEx)?

One way we have managed to achieve such low prices is by shipping direct-to-customer. While the purchase process is very smooth, sometimes Customs requires a little information from you, the importer.  Why Wasn’t I Told before Purchase? As you can imagine, each country’s Customs policy is unique and can change at any time, thus it […]

Why Don’t You Offer Discounts or Sales?

Everyone likes a good deal, but truthfully, what we really love is to feel like we got a good deal. Our brand is built on the core foundation of producing and selling directly to customers, and to have a unique standing in the market we lower our margins as far down as we can manage, […]

Do You Charge at Shipment or at Order?

Our inventory is shipped on the FIFO (first-in-first-out) method. Thus, we charge at the time of order to guarantee your spot in line.   Mutual Agreement Just like our commitment to customer satisfaction, your order is a commitment to purchase. Rest assured that you will have our support before, while, and long after your shipment is […]

Dealer Prices and Agreements

We are very glad about all the dealer inquiries we receive daily from all around the world and really appreciate the interest and enthusiasm towards our products.   But it also goes against our core business model of selling direct-to-consumers. We are very proud to ship directly to many countries around the world. We don’t […]

Shipping Box Dimensions and Weight (Metric)

Just in case you are wondering if our boxes can fit in your door or if you will need a friend’s help, please see the shipping box dimensions and weights below.   Metric: (Looking for Imperial?) Description Unit Gross Weight Kg Height Width Length           Arendal Sound 1723 Tower S THX […]

Do I Have to Pay Taxes / Duties?

Taxes/duties depend on where we are shipping. You can find details here but we will expand on that information a little more below.   DDP vs DAP/DTU DDP or Delivery Duty Paid, means we cover taxes/duties before shipment. Customers like this because they don’t have to worry about paying anything as the speakers enter the […]

Can I Change My Order?

Planning your purchase can be a difficult task, and sometimes additions or tweaks repeatedly pop into one’s head. If you find yourself questioning your order, please be aware of the following. Is It Fulfilled? If you cancel your order after we have processed and fulfilled it in our warehouse (the order has been picked, packed, […]

Are Back-Ordered Items Really Out of Stock?

We understand the burning desire to ask because maybe, just maybe an item’s back-order status is incorrect. But rest assured that the webshop is in fact correct when it states that an item is back-ordered.    Quick and Easy We have developed our inventory system over the years to be fully automated so that it […]

Do I Have to Register My Items?

  Many companies require item registration on their website in order to activate a warranty.  With Arendal Sound, you are automatically registered in our system at purchase. So if you would like something covered under warranty, just reach out to us and we are happy to help. But What If… If some information has changed […]

Are My Items Reserved in the Cart?

Adding an item to your cart does not reserve the stock for your final checkout.   Stock is only allocated once payment has been confirmed.

My Order Is Not Visible in My Account!

I have placed an order and it is not visible in my account!    The reason is you have purchased your items as a “guest” in our systems.   Please send us an email to sales@arendalsound.com from the email account you used when you placed the order on our web pages. We will then allocate […]

How Can I Change Delivery for My Shipped Order?

When your order has been dispatched from the warehouse you will receive an UPLIFT ALERT – email from our shipping partner. This email contains a list of the item you get delivered in this shipment and the tracking number at the bottom of the email. You can track your shipment here: DHL FedEx UPS   […]

How Do Your Speakers Compare to…?

Most speaker companies these days, including traditional ones like Dali and B&W, make competent speakers. If you have the budget, you can probably purchase exceptional speakers from them as well. On the other end of the spectrum is Arendal Sound and for the price, we only make truly exceptional speakers as our aim is to […]

Has My Bank Transfer Gone Through?

The exchange of funds is arguably the most exciting part of the purchase process. But the wait after “pulling the trigger” can be nerve-racking. Bank transfers typically take 3-5 business days to be seen on our side. The following is what you can expect when purchasing speakers via bank transfer. One Moment…Processing Please be aware […]

Why Don’t You Change Shippers?

When problems arise, we wish they could be fixed with a push of a button, but unfortunately, it is a bit more complicated. Here is some insight into why we view certain issues from a long-term perspective.  Nothing Lasts Forever   It is important to understand that our team is always fighting to correct logistical […]

When Will I Get Refunded for the Return I Have Sent Back to Arendal?

If you recently have sent some items back to our warehouse by DHL, FedEx, or UPS you will be refunded when the parcels are received and processed at the warehouse. This may take a couple of days after the tracking number tells you it has been received by our team at the warehouse. The refund […]

I Have Some Items to Ship Back to Arendal and Received DHL Labels, What Do I Do?

Europe and international orders For returns inside the EU, you will receive the DHL labels from us via email.They need to be printed out and attached to the boxWe will schedule a pick-up time with you beforehand. Please note, for some destinations, DHL will send you an email to confirm the date, time and readiness […]

Bank Conversion Rate

  When paying via bank transfer, some customers are surprised when the total is a small percentage higher than expected. Rest assured that we have not snuck in an extra fee, your bank has! Reach out to your bank or card company for clarification as small service fees are completely normal in bank transfers.

What Wireless Subwoofer Adaptors Do You Recommend?

  All of our subwoofers are compatible with wireless adaptors, and considering how ingrained Wifi technology is these days, you can pretty much go with any option.  Just make sure your choice isn’t infamous for connectivity issues and you should be fine.

Why Am I Getting a Use Tax Notification?

What is Use Tax? Use tax is a sales tax on purchases made outside one’s state of residence for taxable items that will be used, stored or consumed in one’s state of residence and on which no tax was collected in the state of purchase. If the purchase would have been taxed if it was […]

Do I Have to Sign For My Order?

In most cases, No.It is only mandatory for shipments in North America. We ship with the following carriers: EU-Countries: DHL International: DHL Express US and Canada: FedEx Freight – for bigger items like 1723 Tower (S), 1723 Subwoofer 2V FedEx Ground – for all other products  

Arendal Sound Bank Account Details

Our Bank Account Details     USD for orders to be shipped within/to USA: Bank: Evolve Bank & Trust 6070 Poplar Ave, Suite 200 38119 United States Account number: 9810015275520553 ABA Routing number: 084106768     USD for international orders (excluding USA): Bank: Sparebanken Sør IBAN: NO0528186528737 BIC: SPSONO22   EUR: Bank: Sparebanken Sør IBAN: NO8928186528486 […]

It Seems Klarna Has Rolled Back the Transaction for the Order

This would typically happen sometimes if the items you have ordered are on backorder longer than Klarna in your country allow the order to be open.  This is an automatic rollback if the funds haven’t been withdrawn within the time limit in your country.    If this has happened to you, please contact us as […]

Why Is the Outlet Price Not Reduced in the Cart?

We have two outlets at Arendal Sound, one located in Rotterdam for worldwide shipments.  And one outlet is located in Chicago for the USA market alone.   If you put items from the wrong outlet in the cart, the price will be the normal price as we can’t ship from the Rotterdam outlet to the […]

DHL Tracking

We understand that you are eager to get your package as soon as possible. We are the same way! But due to the huge amounts of orders these days, even one of the largest companies like DHL, is challenged every day to deliver on time.  So checking your tracking information might look like a good […]

Multivolt Subwoofers

All our subwoofers are multi-voltage units that accept from 100-250V and 50/60Hz. The subwoofer detects this automatically and you don’t need to do anything before you plug it into your power grid!

How to Track My Order?

For US orders from the warehouse in Chicago, we ship by FedEx For orders to European countries and worldwide we ship from Rotterdam by DHL.    When your order has been dispatched from the warehouse you will receive an UPLIFT ALERT – email from our shipping partner. This email contains a list of the item […]

Do I Have to Pay State Sales Taxes?

  When checking out you may notice that sales taxes are missing from the total amount collected during the billing process. If you happen to live in the states of Illinois (6.25% + local applicable/municipal taxes), or Wyoming (4%) and Florida (6%), we do collect state sales taxes for orders that are shipping to these […]

Your Website Says This Item Was in Stock Months Ago, What’s Going On?

Because the majority of our team is from Europe, we use European date notation in our store. If the re-stock date says 05.09.2022, that means 5th of september 2022.

Why Does the Expected Delivery Date Change?

Ensuring timely delivery is paramount to us. We meticulously strive to provide accurate expected delivery date predictions for the various items featured on our website.   It’s important to note that we dispatch multiple containers monthly from our factory to destinations including the EU and the US.   However, despite our best efforts, unforeseen delays […]

Can You Hold My Order Until Date Xx.Yy?

Sometimes you don’t want your order shipped right after you placed it. Reasons can be that not all items are in stock, you won’t be home when it will be delivered, etc. If you want your order to be held at our warehouse, just contact customer support before you place your order. When you are […]

Are the Prices on the Outlet for Single Items or Pair?

Prices on the outlet are normally per item.  And there is a note under the picture weither it is for a pair of speakers or a single speaker.   The following are priced as a pair. The 1723 Surround, 1723 Surround S, 1961 Monitor, 1961 Bookshelf, 1961 Height and 1961 Surround.    

Why Have I Got an Invoice for the Replacement Amp Covered by Warranty

When we ship a replacement amp for your subwoofer, covered by the warranty, our system will send you automatically an invoice as this amp has a value. This is needed also for shipping in case it gets lost under transportation to you. This invoice will be credited when we receive the broken amp in return […]

I Live In The US and Have To Return Some Items, What’s The Procedure?

Terms and conditions If you have some items that you need to return, the first thing you do is to contact us at sales@arendalsound.com and let us know what you want to return. For a return to be valid. Please click this link to see the terms. How do I send my items back? Once […]

When I Add My Items to the Cart, It Only Shows as One. What Gives?

Single or pair? First of all, it’s a good idea to look at the price on the product page for the product in question. For the 1723 Surround S, it will say 1,599 USD/pair. The reason it shows as 1 in the cart, is because there is a difference between the left and right speakers. […]

Shipping Box Dimensions and Weight (Imperial)

Just in case you are wondering if our boxes can fit in your door or if you will need a friend’s help, please see the shipping box dimensions and weights below.   Imperial: (Looking for Metric?) Description Unit Gross Weight Lbs Height Width Length           Arendal Sound 1723 Tower S THX […]

Are You Able to Sell VAT Free to a UK Company With a Valid UK VAT Number?

Unfortunately, we don’t have the opportunity to send without VAT to the UK. But here is how you claim a refund from the UK government.   

My Order Is Complete but Not All Items Are Shipped

For US and Canadian orders only. Some orders are split in our systems as we ship from multiple warehouses.  This happens when we are out of stock in one warehouse and split your order in our back-end systems to make a shipment from another warehouse for the remaining items. You will get an email from […]

What Do The Different Numbers Mean In Surround Sound?

Terms like 5.1, 7.1, 5.1.2, and 7.2.4 are often thrown around when talking about surround sound, but what does it really mean? The numbers, what do they mean? In 7.1.4, the 7 means seven floor-level speakers, the 1 means one subwoofer and the 4 means four height channels. What is right for me? That will […]

Shipping to Australia?

Yes, we ship to Australia. We’re now happy to offer all-inclusive (Express shipping, taxes, and duty) prices for Australia! Just make sure to select “Australia” on the top right corner of our webpage. Also, please note that the prices are in USD.  

Do You Sell Spikes Kit Separately?

Our spike kits are specially made individually for the 1961 Tower, 1723 Tower S, and the 1723 Tower.  The spikes kit is included for each of the above-mentioned speakers and is included in the box. Unfortunately, these are not sold separately.

PayPal Payment Link

Sometimes we need to make a manual order for customers and if these are to be paid through a PayPalme- link. Int these cases you receive a payment link where you will be asked for a payment in PayPal. For these orders it is very important you select the correct valuta on both, payer and […]

Do We Have Spare Shipping Boxes for the Speakers and Subwoofers?

Unfortunately, we don’t have spare boxes for the speakers and subwoofers to send you. We strongly recommend you keep your boxes stored in your home, at least during the warranty period. The way our boxes are designed, they will most likely be damaged/deformed if we ship these empty as the styrofoam is not designed to […]

Dynamics in Home Audio

A term often misunderstood in music/movie playback is dynamics.So what is it exactly? In this article, we will explore what dynamics are and how they affect music/movie reproduction at home. When we listen to music or watch a movie at home, we want to experience it as if we were in a concert hall or […]

I Heard About Your Upgrade Program, How Does It Work

Got the itch for an upgrade? We got you covered! In April 2022, we launched the upgrade program. It’s more or less exactly what it sounds like: Let’s say you bought the 1961 subwoofer 1s, but want to upgrade to the 1723 subwoofer 1s. To start the process, you contact us and let us know […]

What Is D’Appolito Speaker Design

The D’Appolito speaker design is a loudspeaker configuration named after its inventor, Joseph D’Appolito. It involves placing two identical mid-range drivers or woofers on the top and bottom of the tweeter. This configuration is also known as an “MTM” (mid-tweeter-mid) or “D’Appolito array.” The D’Appolito design aims to improve the directivity and dispersion of sound […]

What Is a High Pass and Low Pass Filter?

High-pass and low-pass filters are common features found in home audio systems, particularly in subwoofers and AVRs. These filters are used to control the frequency response of an audio signal, allowing certain frequencies to pass through while attenuating or eliminating others. A high pass and low pass filter together form the so-called crossover, most of […]

Why Did Not DHL Pick up the Return Within the Timeframe We Asked?

Please note, for some destinations, DHL will send you an email to confirm the date, time, and readiness for the pickup. You will need to reply to this or DHL will not pick up at the arranged time!  

What Are Typical Acoustical Issues With Audio Reproduction in a Home Environment?

There are several typical acoustical issues that can affect audio reproduction in your home, including: Room acoustics: The size, shape, and furnishings of a room can significantly affect the way audio is reproduced. Rooms with hard surfaces such as tile or hardwood flooring, bare walls, and high ceilings can create echo and reverberation, making audio […]

Shipping to Switzerland?

Yes, we ship to Switzerland, shipping included, but here is how the local VAT is handled. When you choose Switzerland in the country selector in the upper right corner, the prices on the web pages are without EU VAT. Please note local VAT will be handled by our carrier (DHL). We do not offer VAT inclusive […]

Intermodulation Distortion

Intermodulation distortion is a type of distortion that can occur in Hi-Fi speakers when multiple frequencies are played simultaneously. When two or more frequencies are played at the same time, they can interact and create additional frequencies that were not present in the original signal. These new frequencies are called intermodulation products and can cause […]

Payment Plan

We accept the following forms of payment:  Stripe PayPal Klarna Affirm Bank transfer  The availability of these depends on where you are located in the world. (See the examples below.)All the options available for your country will be visible in the cart when checking out.  Affirm.com and Klarna.com are offering different payment plans, depending on the country you are […]

The Items I Want to Order Have Different Delivery Dates, Can You Ship Them All Together?

The short answer: Yes! On the checkout page, you are able to add a note to your order. Here you can specify your request and let us know how you want your order shipped. You can always reach out to the support team in case you’re not quite certain or if you have any other […]

YouTube Videos

Sure, we have some YouTube videos. Also many good reviews by a wide range of people all over the world!   Please visit us here: Arendal Sound YouTube channel

UK Orders Include VAT and Customs Handling

Purchases made on our website include UK VAT and customs handling, ensuring there are no hidden costs for you.   We partner with DHL for shipping, ensuring reliable delivery right to your address.      

DHL Are Not Providing Me With Updates

I would like DHL to send me more frequent updates about my shipment When you receive the notification that your order is shipped, you have the option to select “SMS updates” which will notify you whenever there is a change in your shipment. If you’d like even more easy access, you can download the DHL […]

Why Is There Shipping Costs to My Country?

We offer all-inclusive shipping to numerous countries worldwide, although regrettably, not to all of them at the moment. However, we are constantly expanding our list and adding new destinations almost daily. While we strive to cover every corner of the world, we haven’t quite achieved that goal just yet. As of today, we ship all-inclusive […]

What if My Shipment Gets Stolen in Customs?

We ensure safe and reliable delivery through our partnership with DHL Express, providing full insurance coverage for both transportation and customs handling. Rest assured, we take complete responsibility for your shipment until it reaches your address.   DELIVERED AT PLACE (DAP) means that the seller delivers the goods – and transfers risk – to the […]

Gloss Finish Back In Stock March 2024

Good news!  Due to a huge amount of inquiries from all around the world, we have started up the production of the Gloss units again after some time.      These coveted units are set to make their return in March 2024. However, please note that availability is limited, so we recommend placing your order […]

The Top 10 Mistakes People Make When Building a Home Theater

Creating a home theater is an exciting venture that promises endless entertainment and relaxation. Yet, building the perfect environment for your cinematic experience is often more complicated than it seems. From soundproofing to seating arrangement, a number of aspects come into play, and simple mistakes can mar your enjoyment. Let’s explore the top ten mistakes […]

Budget Blunders: Avoiding Financial Mistakes in Home Cinema Creation

Why Make a Budget? In a world where at-home entertainment has become an increasingly valuable asset, setting up a home cinema is no longer an elusive dream. However, achieving this vision requires strategic budgeting and planning. Without these key steps, one might end up with a costly system that doesn’t meet expectations or exceed its […]

Can I Buy 3 Equal Speakers for the LCR Channels?

Yes, you can buy 3 equal speakers for the LCR channels if you like.  Just adjust the numbers in the cart, like shown below.    This can be done for all the speakers in the 1723 Series. For the 1961 Series, this is possible for the 1961 Tower only. Here is why not.   Please […]

Future-proof Your Home Theater: How to Avoid Outdated Technology During Planning

The advent of technology has transformed our homes into entertainment hubs, with home theaters becoming a staple for movie buffs and audiophiles. Planning your home theater can be an exciting task. But with rapidly evolving technology, how do you ensure your home theater stays relevant in the long run? The answer lies in future-proofing. This […]

Less is More: The Art of Quality Home Theatre Setups

In the realm of home entertainment, there’s often a misconception that more speakers equate to a superior audio experience. However, in the pursuit of cinematic immersion, quality should reign supreme over quantity. Welcome to the philosophy of “less is more” when it comes to home theatre setups. In the age of extravagant speaker arrays and […]

How To Place an Order?

Please choose the items you require and hit the “Buy now” button.      This will lead you to the store, where you can select the finish of your required item and hit “Add to cart”     This will take you to the cart where you get the overview of the items and you […]

How To View Prices?

The prices for all our products are visible on our website. To view the price, simply find the product you’re curious about, and click the “Buy now” button: On the next page, you’ll see the price. You can then select your desired finish, and press the “add to cart” button.   On the next page, […]

Where Can I Buy Arendal Sound Products?

In today’s digital age, shopping for your favorite products has never been easier. Whether you’re searching for high-quality audio equipment or looking to elevate your home theater experience, Arendal Sound is here to provide you with an extensive range of audio solutions. As an online-based company, we ship our products directly to our customers, making […]

Why Do We Need Your BIC and IBAN to Make a Refund?

In the process of making refunds to customers, obtaining their Bank Identifier Code (BIC) and International Bank Account Number (IBAN) is a crucial step. For international transactions, BIC and IBAN numbers are the only way to transfer money as this secures the refund to reach the customer’s account promptly. Please get in touch with your […]

Distorted Sound From My Speakers?

We appreciate your ongoing support and feedback. Occasionally, we receive inquiries from customers reporting distorted sound on their new Arendal Speakers. Upon conducting troubleshooting sessions with our customers, we have often identified that the distortion originates from the music source itself. As an illustrative example, we’ve encountered instances with the Jay Z track “Run this […]

How Does the Warranty Transfer Work?

You’ve been eyeing a pair of Arendal’s speakers on the 2nd hand market and you’re wondering how the warranty would work. The 10-year warranty (5 for electronics) will follow the new owners as long as they have the sales receipt as proof of purchase. If the seller no longer has it, he can contact us […]

Where to Find a Dealer?

Is there a dealer in my country? We get this question a lot, and the answer is no.  We are a consumer-direct company, which means that when you buy from us, you’re purchasing directly from the source. This eliminates unnecessary markups, giving you better value for your money.   In today’s digital age, shopping for […]

Is the Wall Mount Included?

The 1723 Wall mount is included in the box for the following speakers: – 1723 Surround – 1723 Surround S – 1723 Height S, (Vesa 100 is included in the box.)     The 1723 Wall Mount flush bracket fits the following products:  1723 Monitor & 1723 Center, 2 brackets required  1723 Monitor S, 2 […]

Do You Have Soundbars?

While we currently do not offer soundbars, our expertise lies in crafting comprehensive Home Theatre setups with a focus on delivering realistic and true cinematic sound performance. If you already own a soundbar and are seeking to enhance its performance, consider adding one of our subwoofers to your setup—the difference will be truly magnificent!

1961 Speaker Series Discontinued

We regret to inform you that the 1961 speaker series has been discontinued, and it will no longer be in production.  However, there is still an opportunity to acquire these speakers by periodically checking our outlet for customer returns. Please visit our outlet page at https://arendalsound.com/store/outlet-items/ for potential availability. Moving forward, our primary focus will […]

Will the Product Be Available in the Outlet?

We often get these questions and the outlet section contains items that have been returned by customers within the 60-day trial period or products retired from our lineup. Our dedicated return team meticulously inspects each item at the warehouse. In the event of damages or scratches, detailed pictures are added to the product in the […]

Where Is My Order?

When we ship your order, we send you an email with the tracking number.  Please have a look for it in your email, it might have ended up in your spam folder.  We ship with DHL.com , Fedex.com or Ups.com (the latter only in the Netherlands) Please visit their web pages and type the tracking […]

Better Stereo Sound From Your AVR

An AVR can be a great tool with a lot of functionality. But that also means a lot of variables that can mess with your sound quality. Here are a few tips that will help with better stereo playback (works with movies too!) Symmetry: always make sure your speakers are placed as symmetrical as possible […]

What Happens To The Warranty If My Product Is Transferred To Legacy Status?

After we retired the 1961 speakers to legacy status, this is a question we saw from time to time. The short and easy answer is that you will still have the promised 10-year warranty, so you have nothing to worry about! The 1961 speakers are built to last, so you can rest easy and enjoy […]

What Is the Difference Between Class-A, Class-A/B and Class-D

Understanding the Differences Between Class-A, Class A/B, and Class-D Hi-Fi Amplifiers Hi-Fi amplifiers come in different classes, each with its own characteristics and performance. Understanding the differences between Class-A, Class-A/B, and Class-D amplifiers can help you choose the right one for your audio needs. Class-A Amplifiers: Class-A amplifiers are known for their high-quality sound reproduction. […]

Could You Save Me Your Next Return on This Item?

You found your dream subwoofer but the price is a bit too high and you decided to go with an outlet item to save some hard-earned cash. Unfortunately, none are available in the outlet section! So you’re wondering: Could we save you the next return on this subwoofer? No, we cannot. At the moment we […]

What Is a Streamer?

What Is a Streamer? A streamer is a device that fetches digital audio content from various sources and delivers it to your HiFi system. Unlike traditional sources such as CD players or vinyl turntables, streamers access music from the internet, network storage devices, or directly from computers. They are designed to handle a wide array […]

How To Switch Between Tri-Axial And Direct Mode For The 1723 Surround (S) Speakers

For normal usage of the 1723 Surround (S) in Tri-Axial mode, with the dipole side drivers active, you must have the jumpers between the terminals connected. You can connect your speaker cable either to the top or bottom binding post pair. By just disconnecting the jumpers between the terminals and hooking up the speaker wires to […]

What Is an AVR or AV-Receiver?

Understanding AV Receivers: A Beginner’s Guide An AV (Audio-Visual) receiver is a central hub for your home entertainment system, designed to enhance and streamline the audio and video experience. It serves as the heart of your home theater setup, connecting various audio and video sources to your speakers and TV or projector. Key Components: 1. […]

Do You Ship To India?

Regrettably, due to ongoing logistical challenges with shipments to and from India, we must inform you that we are currently unable to offer shipping services to your country.We understand the inconvenience this may cause and sincerely apologize for any disappointment. Unfortunately, a swift resolution to this situation is not anticipated. Nevertheless, please be assured that we […]

Benefits of XLR Connections

Exploring the Advantages of XLR Connections Over RCA in Home Audio Systems When it comes to building a high-quality home audio setup, the choice of cables and connections plays a crucial role in determining sound quality and reliability. Among the various options available, XLR (Balanced) and RCA (Unbalanced) connections stand out as popular choices. While […]

What Is Dolby Atmos?

In the realm of audio technology, few advancements have garnered as much attention and acclaim as Dolby Atmos. Launched by Dolby Laboratories in 2012, Dolby Atmos represents a paradigm shift in the way we experience sound. From cinemas to home theaters and even mobile devices, this revolutionary audio format has transformed the way we perceive […]

Equal Cable Length

Do my speaker cables have to have the same length? You might have heard to keep cables the same length for optimal sound performance.That is a myth and not relevant to typical cable runs in a home system.So do not worry if one cable is 1m (3ft) and the other 3m (10ft), that will have […]

DHL Service Point Locator

If you’ve arranged a return with DHL and they haven’t arrived for any reason, we apologize for any inconvenience caused. To address this promptly, you have two options: Contact DHL locally to reschedule the pickup. Alternatively, you can personally drop off the items at your nearest DHL Service Point. To find the closest DHL Service […]

What Component Should I Upgrade Next?

What should I upgrade next? This is a question we get from time to time, and there is never an easy answer. The question you should ask yourself to figure out what to upgrade, is: What do I feel is missing? Or; What about my setup can be improved? There are always components that can be upgraded, tweaked, […]

What Is a Crossover?

Understanding Crossovers in Home Audio Speakers In the realm of home audio systems, understanding the role of crossovers in speakers is essential for achieving optimal sound quality and performance. Crossovers are electronic circuits or passive components within speaker systems designed to split the audio signal into different frequency ranges before directing them to individual speaker […]

Do You Sell AVRs?

We’d like to clarify that we specialize in manufacturing and distributing Arendal Sound Loudspeakers and Subwoofers for home audio. Regrettably, we do not offer AVR’s. ( What Is an AVR or AV-Receiver ) As a company committed to providing the best experience with our products, we focus solely on offering our own manufactured items. This […]

What Is a Power Amplifier?

A power amplifier is an essential component in a home audio system, responsible for boosting the low-power audio signal from your source device (such as a CD player, turntable, or streaming device) to a level suitable for driving loudspeakers. It plays a crucial role in delivering high-quality sound reproduction, ensuring that music, movies, and other […]

The Harmonious Mind: Exploring the Benefits of Music on Mental Health

In recent years, the exploration of music’s impact on mental health has taken center stage in both scientific research and personal wellness practices. The universal language of music carries the power to evoke emotions, foster connections, and even heal. This article delves into the multifaceted benefits of music on mental health, shedding light on how […]

What Is a Subwoofer?

A subwoofer is a specialized speaker designed to reproduce low-frequency sound, commonly referred to as bass. It plays a crucial role in enhancing the audio experience for stereo and home cinema setups, delivering deep, rumbling bass that adds richness and depth to music, movies, and other audio content. Function and Importance: In home audio systems, […]

Convincing Your Significant Other to Invest in a Home Theater Setup

In the realm of shared spaces and household decisions, few topics can stir as much debate and negotiation as investing in a home theater setup. For movie buffs, sports enthusiasts, and gamers alike, the allure of a dedicated entertainment space can be irresistible. However, convincing your significant other to see eye-to-eye on this investment requires […]

Arendal Sound Financing Options through Klarna.com and Affirm.com

  Arendal Sound collaborates with Klarna.com and Affirm.com to offer customers convenient financing options. Through Klarna.com and Affirm.com, customers can select from a range of flexible payment plans tailored to their preferences.  It’s important to note that while Arendal Sound facilitates these financing options, we do not conduct credit checks on customers. Any credit-related procedures […]

What Is Yamaha’s YPAO?

Yamaha’s YPAO stands for “Yamaha Parametric room Acoustic Optimizer.” It’s a technology used in Yamaha’s AV receivers, Hi-Fi receivers, and home theater systems. YPAO is designed to optimize the audio performance of your speakers in your listening environment by analyzing the acoustics of the room and adjusting various audio parameters accordingly. This helps to ensure […]

Subwoofer Replacement Amp

When we ship replacement amplifiers for the subwoofers, they are sourced from our stock. These may include both used and repaired amplifiers, yet rest assured, we guarantee they are fully operational and perform as expected.

Why We Don’t Sell Speaker Grilles and Spike Kits?

At our company, we receive inquiries regularly about the availability of speaker grilles and spike kits used for our loudspeakers and subwoofers. While we understand the desire for these components, we regret to inform our customers that they are not available for separate purchase. Instead, they are exclusively provided as spare parts, designed specifically to […]

What Is the Arendal Sound Club?

Simply put: The Arendal Sound Club is a place for you to connect with like-minded people who are interested in Arendal Sound and have a passion for audio. You will also see frequent engagement by the faces behind the brand: It could be Customer Support staff, product developers, the marketing team, and even Jan Ove himself! […]

What Is Input Gain?

What is Input Gain? Input gain, often referred to simply as “gain,” is the amplification applied to the incoming audio signal before it is processed and outputted by the amplifier. It determines how much the input signal’s voltage is increased or decreased before being sent through the amplifier’s circuitry. Functionality:Input gain serves several purposes in […]

What Is Audyssey?

Audyssey isn’t just another audio technology; it’s a game-changer in how we perceive sound. Developed by Audyssey Laboratories, this suite of audio technologies revolutionizes the listening experience by tackling common audio challenges with innovative solutions. At its core, Audyssey utilizes advanced algorithms to address issues like room acoustics and speaker placement. By analyzing the unique […]

Speakers/Subs Being Retired – What’s Next?

With the 1961 speakers – and now the subs – being retired, we get quite a few questions about what’s to come. We’re always working on new and exciting solutions here at Arendal Sound, but we’re not able to share what we’re working on, or when it might be released. We can share that nothing […]

My Subwoofer Amp Is Broken, What Do I Do?

While our subwoofers are known for their durability, occasional breakdowns can happen. If you find yourself facing this issue, rest assured, we’re here to assist you every step of the way.   Please reach out to us at sales@arendalsound.com, detailing the problem you’re experiencing. Don’t forget to include the serial number found on the amp […]

What Is DIRAC?

Exploring DIRAC: Revolutionizing Home Audio for Immersive Sound In the realm of home audio, where the pursuit of perfect sound meets the confines of personal space, technology has continually pushed boundaries to bridge the gap. One such innovation that stands out in this domain is DIRAC. DIRAC, which stands for Digital Room Correction, is a […]

Elevating Your Home Theater Experience with Arendal Sound: The Crucial Role of Timbre Matching

In the realm of home theater audio, enthusiasts spare no effort in crafting their perfect setup, meticulously selecting speakers that promise unparalleled sound quality. Yet, amidst the flurry of specifications and comparisons, one vital element often goes unnoticed—the center speaker. At Arendal Sound, we understand the pivotal role the center speaker plays in delivering immersive […]

How to Schedule a UPS Return?

If our warehouse team have sent you a UPS tracking number for your return, you will be able to schedule a pickup for the shipment via this page:  https://wwwapps.ups.com/pickup/schedule?loc=en_nl

My Order Is Still “Processing” What Does That Mean?

  Your order status will display as “Processing” until our team at the warehouse has shipped your order. Once shipped, the status will update to “Completed”. Please check your email for the tracking link, which our system will send automatically. For purchases made via bank transfer, the status will remain “On Hold” until your order […]

Are Expensive HDMI Cables “Worth” It?

To buy fancy cables or not? We have all read about the “benefits” of using fancy HDMI cables – improved picture quality, more clear audio, etc. But, is it realistic to expect an upgrade in our home theater experience by purchasing a fancy cable? Plain and simple, the answer is no. HDMI cables are digital […]

How to Clear the Basket?

If you want to clear the basket, you can reduce the quantity for the products to zero.  Please click on the arrow down until the item disappears.    

What Do the Model Numbers Mean on Your Speakers?

All of our model numbers like the 1723, 1961, and the new upcoming 1528 are related to the history of our city that has the same name as our company: Arendal.  1961 was the year when a new bridge was officially launched that connected the mainland of Arendal with the Island of Tromøy. As for […]

What Is ROON?

Roon is a sophisticated music management and playback software designed to enhance the listening experience for audiophiles and music enthusiasts. Developed by Roon Labs, Roon serves as both a powerful music library manager and a high-resolution audio player, seamlessly integrating various digital music sources and devices within a high-fidelity (HiFi) audio system. Key Features of […]

What Is ARC Genesis?

Anthem’s Game-Changing Calibration Software ARC Genesis is the most advanced room correction software from Anthem. This third generation of ARC represents a major leap forward in room correction with the most comprehensive features ever. ARC Genesis transforms the audio performance of compatible speakers or electronics to the unique characteristic of any room. Proprietary Digital Signal […]